Your system sucks just return our money. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . The customer service rep can only log your concern internally. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Omg same here and then they closed mine! You may be asked your contact information and other details. AirAsia AVA on WhatsApp: +60 11-3516 5078. I dont know how long to wait. Confirmation Number: S8UUKN Its been 14 months. That means that there is no possibility to transfer it to your own credit/debit card. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Air Asia reference Y2H4SG. Create new contact using +60 11-3516 5078 number. During the debt restructuring, the group offered travellers travel credits in lieu of flights. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. However, 10 months is ridiculous. Hope this helps us all. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Desired outcome: Timeline. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Let it discover your problem and propose the fastest solution. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. [protected]. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Desired outcome: Dont fly them. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Thank you. It does not take days or weeks to receive the refund lol. +[protected]. . I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. They closed all my cases submited towards D553WQ. Click here to get notifications about new complaints of AirAsia. They act like theyre going to give you a refund. If you could help me. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Tired of all their BS. Departure scheduled 27th March, 2020. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. I hope that your father will find an available flight the soonest. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Dont even dare to purchase from them again . Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. And it was intact and show no sign of damage untill we undress the cover. Pls help kabayan, baka you have contact. Desired outcome: Hello po! Like many other AirAsia X customers, we are on the same boat. Received an email on 23/7/201 that my point would be extended to 3 years. This button displays the currently selected search type. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. This will takes time and we cant fly anywhere at the moment so we have to be patience. We have the same situation. Thank you. Your email address will not be published. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Now, wheres my money?!!! Hi Iyanna! Its been 6 months. hi. 2 Euphoric_Mist_613 1 yr. ago - Case id 120478040 - want to cancel and take refund of my booking d552m. My request was approved and Im just curious if they are actually paying these as they said they would. Any update regarding your refund request? Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. I can communicate in English and Mandarin well. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. I would like to ask if you were able to transfer your refund to your debit? Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? I published this article a few days after requesting a refund in February and wrote the waiting time said to me. A chat box will appear. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Is nt it your fault Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Kindly advise how to proceed with my claim. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. why you can not give our refund? Looking for answer as well. Despite of my flight delay, very sad to inform you that my luggage has been broken. - NSTP file pic. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. 2. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. I need a confirmation email of my cancellation request. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Enclosed herewith the photo to proved the damage luggage. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. There were around 59 baggage that still in chennai. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. They will not refund the money . AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Hi! DO NOT FLY WITH AIRASIA! Papahirapan nya tayo for the refund no matter what . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). The same case here I am very disappointed. Sounds easy,in reality bullshit,try getting your money. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. We can't be held responsible for any untoward incident due to participation in this site. I like to learn new things and love to resolve problems. Thanks for your comment. Thank you. January **, ****. Hi, were you able to get your refund? Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Hi Roger, did you get your refund already? Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Refund of money & compensation of the emotional impact this has had. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. I got credit refund from Airasia for flight cancellation for year 2020. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. Credit card Instead, type REFUND. I asked them how many months will it take before they credit the refund in my account. I want to file a complain in a government agency already! The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Landed around 2.30 pm Never expected such type of corruption, fraudulence and cheating from AirAsia. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. - No grace period or leniency for honest mistake? Your Credit will expire 2 years from the date you received it. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Unable to reach anyone, Desired outcome: hnliches Problem wie bei 329 anderen. Thank you. [Reference: P4F7NZ], Its around and around and around situation with them. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Jan. 28. So, nganga na lang? We requested Feb 2019. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. TERMS OF USE & or do I need to check-in to be able to request a refund? During March of 2012, Air Asia has decided to scrap the long-haul . I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Are you both still waiting for your refunds? Dont use airasia ever, they are stealers!!! Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Under investigation I complained but no help whatsoever. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. Halos lahat ng flight starting March ay eligible for refund. Follow AVAs next instructions. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Thank you! No grace period or leniency for honest mistake? Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Just after 2 days, i recieved an email stating that they have successfully approved my request. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. In total we received USD1.80 billion in refunds requested by guests since 2020. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. May I ask if it is the Air Asia credit card or your bank credit card? There might be a time limit eg 90 days from purchase date. I asked for a managers full name but they wont disclose. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. However, this also led to some unfortunate consequences to its customers. Anyways, thanks for the info. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US i'd suggest to not stop following up cause flight tickets are not cheap. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. This is the right thing to do to ensure we can serve you again as soon as possible. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Desired outcome: You can cancel your flights prior to departure not right before but more than . Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. They keep you going and going and never give you a refund. Im having the same problem now and AVA is so Dear officer, You clearly have not gone through this process yourself. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. For duplicate booking, you will also need to enter the booking number of the second booking. Cant seem to find the option in AVA. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. I tried using BO but its useless he cannot help me with my request. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. 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