I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. All rights reserved. | Read 141-160 Reviews out of 1,532 Join the 1,619 people who've already contributed. I emailed Atruchecks but am yet to receive a reply. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Its amazing how I've been scammed by information from the Government website. Just automatic emails were received.I am claiming back my 104 since May 2021. Join the 1,619 people who've already contributed. 3. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. !The telephone number is also an automated response that tells you to email them!!!!!! THIEVES!! I cannot register it as it asks for a bar code. How many stars would you give atruchecks.com? Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. NOT good service. This company is useless. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. | Read 1,201-1,220 Reviews out of 1,531 I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. Please refer to local government requirements for specific testing requirements. Finger-prick blood. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Do not get your test from here. Pathetic. Trustpilot Alternatives 1. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. I sent a second email to no avail. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. I emailed Atruchecks but am yet to receive a reply. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I've written numerous emails and never had a response. Companies can ask for reviews via automatic invitations. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I felt safe during all that process and I am very thankful. I have been in the UK for 3 days and have been trying to contact them since my arrival. Anyone can write a Trustpilot review. Sent in early June. Another person arrived for testing they booked the day before. . This review is factual. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Atruchecks did not respond to a request for a comment. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). How do I add more than one test to the basket? Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Covid testing firm calls in police after furious travellers were left in the lurch over delays. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Join the 1,619 people who've already contributed. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. All Rights Reserved. Email your.problems@observer.co.uk. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. The number in the website go unanswered or automated response. I had the same experience as everyone here. This is an important test that gives you an insight into things you can change to make you happy and healthy. Suggested companies are based on peoples browsing tendencies. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . Suggested companies are based on peoples browsing tendencies. No response to multiple emails or calls at number listed. I have sent countless emails and not one single email. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Please consider this message as receipt of your email. My son and I gave samples for fit-to-fly test. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Absolute SCAMMERS! I wrote a letter no reply. Cost us in terms of money, stress and time. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! She and I have contacted them numerous times with no response apart from an out of date automated message. please avoid. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. | Read 641-660 Reviews out of 1,541 So day 2 for non vaccinated is supposed to be a PCR. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Would select zero stars if possible. Total conman Atroshi. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. All rights reserved. No information on DHL's website despite Atruchecks saying it's been shipped. | Read 1,061-1,080 Reviews out of 1,533 | Read 561-580 Reviews out of 1,531. Anyone can write a Trustpilot review. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. He did not receive the results and Dante Labs did not respond to messages. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Today is my day 3 in the UK, and the kits are yet to arrive my address. Don't order from them if you can. Results in 15 minutes and certificate within 3 hours. Here are 8 tips for writing great reviews. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Scrambled to book a test at Edinburgh Airport. All results will be reported to Public Health England. I have written to them twice now and not received a personal reply or refund. All rights reserved. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Customer service is non existent and the c9mpany cannot be trusted. i BOUGHT AND PAID FOR A DAY 2 pcr test. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Suggested companies are based on peoples browsing tendencies. My husband and I needed Day 2 tests for our return to the UK. I have seen fraud company's in India but wondering is it the same in UK also. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Fraud.Paid over 200 for 2 x Days 2/8 tests. Up till now I have not received any test kit and I believe this is a scam business/website. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. I have received no response to several requests for a refund. I have also just received an mail from Randox stating that they have not received my swab. Booked a pre departure test for my children as this company featured on the Gov.uk site. Scanned the QR code and entered by hand and nothing is accepted. Getfeedback. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Do not use this company!! Scrambled to book a test at Edinburgh Airport. Horrible company. Covid19 testing, Coronavirus testing. Poorest service ever probably a scam. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. We also offer home or workplace visits by a qualified nurse. We saw no mention of this on the website! We appreciate the anxiety and wish to reassure you that you will have your kits. | Read 941-960 Reviews out of 1,531 It appears they forgot to send a follow up instructions. Its been almost 2 weeks and no results. I purchased Day 2 & 8 tests and I have never received them. How many stars would you give atruchecks.com? We will investigate and aim to respond within 28 days with a resolution. Anyone can write a Trustpilot review. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. Seemingly the worst of the worst in a bad industry. This company is a fraud. !This is a supposed government approved company. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. DHL was contacted too, but nothing was ever received to start with. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. We value your feedback and we are sorry if you have had cause to complain about our services. Day 2 and 8 postal test results never received. 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