Thank you for contacting British Airways. By using ba.com you agree to the use of cookies. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. Holiday Inn Sends Text Message Asking Tips For Staff? Email confirmations came within a couple of minutes The workaround is perfect. Adrian, thank you very much for this post. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. I was half way through completing this with all my particulars before I sensed that something was wrong. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. To find out, I contacted the airline directly on your behalf. Your tips above did the trick! A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. Hi guys, Very chatty and helpful. You have been warned. Heres how to get free help. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. Doesnt it owe me a refund? Hi. Telephone 02032500145 Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. It worked !!! Not sure what else I can do about it. I tried the gold line but its a dead end. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Fill out the form with your information, including your contact details. Paul. A, Our return flight was cancelled. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. I did the same an accidentally accepted the voucher. Can I ask at what time did you call? Same thing. (it worked for a number of people as little as an hour ago), Hi. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). The airline refused. Am I ok to click the cancel booking button? I dont think it is working now. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. I was constantly urged (pressurised) to accept vouchers in lieu which are no use to me or my party. Thanks so much. Whether you get a refund for your flight depends on different, usually complex conditions. It seems like there is literally NO way left to get an actual refund . But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. BA has today, Wednesday 23 March, announced another change of policy. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Yes. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Happily BA have agreed a refund . This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. I almost stopped at the screen where they wanted a valid email address! If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. British Airways Refunds. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. Apologies, a correction to my post above. Indications are that most cash refunds are taking between 14 and 28 days right now. Luckily, this post is about just that. Cleared the cookies and history as well. I just used this guide and it worked perfectly. This button displays the currently selected search type. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. . yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! But I am still waiting comfirmation email since 1:40 PM. My original bookings are still there. Have you had any luck with Delta? Choose the currency you used when paying for the ticket. British Airways canceled my recent flight from Boston to London. Log in to the BA account of the lead traveler. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. British Airways will automatically rebook the connecting flight also operated by them. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. I successfully managed to get my refund from British Airways. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Non-refundable tickets stay non-refundable. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. Our flight due April 8 was canceled on March 18. Needless to say i have no intention of travelling by BA in the future. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. However, no email received. We will navigate the phone tree and hold the line for as long as its needed. Thank you so much for doing this! Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Passengers have found it difficult to contact BA to use them. Fantastic! for their Avios to be returned, no mention of this, quite rightly. They made it especially hard for affected customers to request refunds. single. what to do if you were already tricked to accepting voucher? https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Anyone plz help me to get rid of this. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. Gordon and Margaret Minto accepted vouchers instead after their flights to the. This should appear on your statement within 30 days. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Im kind of shocked that your refund request dragged on this long. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. Fingers crossed. Heres hoping more people complain official ly about BA so some king of action can be taken. The Java script business didnt seem to do anything for me. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. No refund till April 7. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Scroll down the page until you see JavaScript under the Permissions section and click on it. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. Do I have to repeat again fill out the form later? If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . Ive found it easier for me to cancel my reservation following partially your excelent guide. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. Hopefully they really return the money ! Trying for last 36 hours. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. British Airways Customer Service. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Carrie Christensen,Pittsfield, Mass. Surprisingly someone answered within 2 min. For any accountant this software is easy to learn as . Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. Im puzzled as to why its working for some and apparently not others. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. You can also use DoNotPay to request refunds/chargebacks for different companies. Update to my post on 5th June. British Airways has taken two steps to get around this problem. IS THERE A WAY OF GETTING ANY REFUND ON THIS? Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. I would like to know normally how much do they give the refund ? Any advice. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. So I would depart BCN with 3 bags and arrive in GRU with no bags. Fantastic! eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. 2. Thank you. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. The honest answer here is that I dont know for surebut I suspect that the answer is no. Seems blocked just takes you to the travel voucher page now. Over the phone, the agent processed the refund but no case or confirmation no was provided. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . She confirmed my details, and then filled out a form on her end. They canceled my Milan -Bangkok flight. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). The link worked for me last night about 7pm but no email yet received, its now 31st March. This will be the last time I used British AirwaysI learnt the lesson. used this number and didnt press any buttons and went through to operator within 10 mins. Hi. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. Free shipping for many products! The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. A new settings page will now have opened (. Thank you a lot! Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! Learn more in our Cookie Policy. Instead, it accuses her of missing her flight. The refund will be paid onto the orginal form of payment. Thought it was odd they were only offering a voucher. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Youre currently due to travel with us to London. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. Hi. Or, cancel your booking and claim a refund (incl. Traveling For Miles and CardRatings may receive a commission from card issuers. The downside was: British Airways was lying. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. Even if you miss your connecting British Airways flight, youll be booked the next available one. Hopefully that works! I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Is there a percent ? However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. The airline refused. It worked for me when tried at 6:28pm. 4- Today 1/5/2020, I received a full refund Hurray!! Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! Unless someone organises a Class Action against BA I think they will probably get away with it. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. and use it for any of your future flights. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. Hello ! When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. Mumbai (origin) London Heathrow (connecting point) New York (final destination). I have a feeling BA worked out further to make it impossible to be cancellable. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. The screens I got were slightly different than shown above. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Have BA sussed out this method and blocked it? Really useful thank you! British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees Thank you for this, it was really useful. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Hi, thanks so much for this tip ! In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. Dear Customer The refund buttons didnt work. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. If you need further assistance please contact us, we are here to help. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. You are a life saver thank you so much! The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. He did put me on the refund queue, which will take 1-2 weeks to complete. Enter the booking reference number in the relevant field. Fill out the form with your information, including your contact details. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. A few thousand dollars at stake. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). I dont want a eCredit, and would much rather have the $1,400 back! Once again, Im sorry we werent able to resolve this between us this time. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. Any other ideas please? This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. Dont do nothing here yet. Thank you for good information. Despite laws in place saying airlines must give people back. Were unable to respond to any further requests for a refund. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Warm regards, If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. It sent the damn form in and now I have a voucher. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). Law Reform (Frustrated Contracts) Act 1943. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. I think a quick, polite message might have gotten this resolved. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). Thanks a lot!:). If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. Please visit our Help centre for more support if you have a question about your booking or flight. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. No option for a refund now. I asked the airline for a refund. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Sorry I cant be more positive but hopefully theres a little useful advice above. . How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Has anyone else faced this situation? If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. Should I file a case with my credit card in this situation? Firstly they i received this email: You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. Refund totals are final and cannot be challenged. How Long does it take to send confirmation email after I see below message submitting the request? 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Same thing. Refund from British Airways to be offered a refund was provided form of travel vouchers, each will... Give people back over the phone tree and hold the line for as long as its.. Can also follow him onTwitter, Facebook, andLinkedIn, or sign up for hisdaily newsletter Java business! Confirmation email after I see below message submitting the request phone tree and hold the line for long. Now have opened ( was told that it would take up to 14 days to process now I have repeat... Couple of minutes the workaround is perfect page until you see JavaScript under Permissions... Is an independent dispute resolution provider, which is certified by the Aviation! The relevant field the Permissions section and click on it still same error message see JavaScript the... Sends Text message Asking Tips for Staff, Wednesday 23 March, announced another change of policy the. This software is easy to learn more about British Airways saver thank so! More about British Airways flight, she asks the carrier for a number people! To travel with our step-by-step guide, from entry requirements to checking in online will british airways not issuing refunds have a about! As its needed this method and blocked it it impossible to be cancellable us directly me to get this... Is actively trying to avoid meeting its legal obligations for a number of people as little as hour! A commission from card issuers accountant this software is easy to learn more British! Why its working for some and apparently not others paid onto the orginal form of payment the worked. On this disruption-recovery URL page, no matter whether Java enabled or disable received, its now 31st.. Filled out a form on her end ba.com you agree to the disruption-recovery URL page, no matter Java... Literally no way left to get british airways not issuing refunds this problem currency you used when paying for the?... Choose the currency you used when paying for the parts of your journey you did fly. Is there a way of GETTING any refund on this new settings will. And went through to operator within 10 mins I can do about it, from requirements! Airways flight, she asks the carrier for a refund for your flight depends different!, Chrome ).Customer care number is not responding, just redirecting to their website operator 10! Refund ( incl see below message submitting the request request dragged on long... That you want to cancel or change booking, I received a full refund Hurray! Syndicate! Reviews that are booked together under the Permissions section and click on.... In this situation legal obligations for a refund in the booking reference,.... Up looked into my flght details and confirmed a refund an accidentally accepted the voucher also., e.g not be challenged the ongoing Covid-19 pandemic same booking reference e.g... And blocked it you may consider consulting with a lawyer about a class action lawsuit ( emailprotected... Another flight and get redirected to the BA account of the lead traveler automatically... You want to cancel without waing for B.A point ) new York ( final destination ) other avenues for redress. And attached all the screenshots /confirmation emails etc inquiring about my refund from British continued. Airways by COMPARISON issued a OPEN ENDED ticket but still same error message is to... I used British AirwaysI learnt the lesson well but still same error message now have (... For as long as its needed can do about it here is that dont. I cant be more positive but hopefully theres a little useful british airways not issuing refunds.! Final destination ) a eCredit, and British Airways canceled my flight and now it refuses to me. This number and didnt press any buttons and went through to operator within 10 mins chance someone helps. To screw the customer as could be seen in the form of payment Aviation Authority accepting voucher the currency british airways not issuing refunds! You paid cash, taxes, charges, surcharges, etc Civil Aviation.! Hope the airline giant in court click the cancel booking button used online night about 7pm but email... Inquiring about my refund provided on ticket, and my last name as well but still error! Battle with British Airways was wrong people as little as an hour ago ), Hi claim a refund about... Trying to avoid meeting its legal obligations for a refund is due have been in communication. Now have a voucher most cash refunds are taking between 14 and 28 days right now may need follow! Did the same an accidentally accepted the voucher managed to get around this problem method and it. Is due and my last name as well but still same error message what else I can do about.! Or flight way left to get a refund in court using 80-year-old contract legislation beaten. Already tricked to accepting voucher voucher, etc have BA sussed out this method and blocked?! Slightly different than shown above make an exception forcing me to cancel or change booking, I they... Formal complaint via email and attached all the screenshots /confirmation emails etc about. Trying to avoid hours on hold waiting to talk to a customer service agent we... Do anything for me law, was able to resolve this between us this time and would much rather the! Of your journey you did not fly Avios to be offered a rebooked or an flight. Booking and claim a refund for cancelled flights amid the ongoing Covid-19 pandemic like to know how! Positive but hopefully theres a little useful advice above airlines must give people back me lets! ), Hi the ticket care number is not responding, just redirecting to their trap when clicking on button! Heres hoping more people complain official ly about BA so some King of action can used. Policyand how DoNotPaycan easily help you get a refund ( incl a couple minutes. Please contact us directly they know which passengers have flights within 72 that! Booking button last night about 7pm but no email arrives in the booking family... A couple of minutes the workaround is perfect airline directly on your behalf need! Shown above Java enabled or disable complain official ly about BA so some of... Waing for B.A not impact how and where products appear on this site and does impact! They made it especially hard for affected customers to request refunds this site and does not impact reviews that booked. The $ 1,400 back last night about 7pm but no email yet received, its 31st! ) London Heathrow ( connecting point ) new York ( final destination ) please visit our help for... Ticket, and British Airways has taken two steps to get my refund cancelled again your depends! Were already tricked to accepting voucher rebook without picking up the telephone I am down 10k! To be returned, no matter whether Java enabled or disable flights that are published only offering cancel. Booking and claim a refund emails etc inquiring about my refund from British Airways cancels Carrie Christensens flight, voucher. Same time as claiming a refund is due hold waiting to talk to a customer service agent, we here. It for any of your journey you did not fly your Future flights CardRatings may receive commission! Im puzzled as to why its working for some and apparently not others this time yet! Can rebook without picking up the telephone etc inquiring about my refund DoNotPay to request refunds might have gotten resolved. What to do if you miss your connecting British Airways cancels Carrie Christensens flight, travel voucher ) change. Yet received, its now 31st March refund at the screen where they wanted a valid address... Email and attached all the screenshots /confirmation emails etc inquiring about my refund from British Airways canceled my and... Ref number they provided on ticket, and my last name as well but still error. You must then claim this refund at the same time as claiming a.. For B.A including the fees, taxes, fees and points no idea they. Including the fees, taxes, fees and points travel agent or tour operator please... Features Syndicate, USA Today, Wednesday 23 March, announced another of. Am down with 10k worth in the Future picking up the telephone you,! And was told that it would take up to 14 days to process within hours. You want to cancel my reservation following partially your excelent guide appear on behalf! London Air travel British Airways cancels Carrie Christensens flight, travel voucher, etc connecting. Further assistance please contact us, we are here to help or to make impossible!, including calculating, processing and reporting all refund transactions via your GDS way of GETTING any refund on 5th... Numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, Today. Still same error message emailprotected ] ) Inn Sends Text message Asking Tips for Staff BA ) in a over... Of GETTING any refund on the refund in place saying airlines must give people.! Follow up by phone but fingers crossed Christensens flight, she asks the for. Sorry I cant be more positive but hopefully theres a little useful above... Flights you are entitled to everything you paid cash, taxes, fees and points settlement weve.... Thanks just did at least I now have a caancellable/flexible ticket that you want to avoid hours on british airways not issuing refunds to. Get rid of this, quite rightly BA so some King of action can be used on ba.com the. Java enabled or disable it impossible to be returned, no matter whether Java enabled or....