No email or notification given and i only realised when i reviewed my bank statement. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. Amsterdam, . Happened to me just like many others here. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. They resolved my refund issue within a few hours with no quibbling. Popular searches. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Find rental - free. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. Then you've come to the right place. I sent messages on facebook, mail, etc. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. The Representative Nina, that attended to me, was so swift and clear in her response. Please note that you will receive an email with confirmation - this is your proof of your cancellation. How do I cancel my subscription? Apartments and houses for rent. The barista has noticed Grace becoming a regular customer and introduces herself. We guide you before, during and after your relocation. Most retailers see this direct interaction as a. We do the work for you - while you can relax. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. Email. Naomi from the customer service department was very helpful and accommodating to my needs. Then you've come to the right place. I had forgotten I started a free trial and they handled my situation quickly and professionally. +5,426 rental homes Price comparison 10.00-16.00 customer support. You can also use our smart filtering options to find your new dream home. Please contact us at info@rentola.ie so our customer service can assist you in the matter. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Bank information If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Fast and safe communication. I would highly recommend Rentola. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. It was resolved quickly and smoothly So greatful! We are a rental home search engine. Search. 1 review. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . So please get back to me as I want a refund as soon as possible. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Action step. Answering questions about a company's products or services. Overall superb experience. Should you need any help, feel free to get in touch with our customer service. Darragh lee. At Rentola, we facilitate the contact . . Thank god it was on my revolut and I top it up as I use it. IBAN: DK2820000729357243 He brought the human factor which most of the businesses and people forget to do so. Are you looking for your new rental property? When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Related: Guide To Customer Service. Have emailed multiple times but have gotten no reply. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. 1 Dec 2022. The most popular cities on Rentola. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Date of experience: 27 November 2022. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. Are you looking for your new rental property? What an absolute rip off!!! Looking forward to your cooperation. Filter your search by city, rent, home type etc. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Use the search box at the top, enter the area you want to live in, and tap Search. Bypass measures used to prevent or restrict access to our services. Date of experience: 19 January 2023. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Expand your search and see available rentals in popular cities. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. Copy, modify, or distribute other people's Content. Why oh why didn't I read the reviews. I would like to thank Rentola for providing this polite customer service. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Why can't I unsubscribe? 2. any help, feel free to get in touch with our customer service. Adis was very helpful in resolving my problem. 2,414 available rentals. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's a very bad website sbd worse customer service. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Do you agree with Rentola.com - Making property search smarter's TrustScore? Should you need any help, feel free to get in touch with our customer service. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. By reporting a property ad you help yourself, the other customers and us. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. Are you looking for your new rental property? At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. According to Forrester (this link resides outside of ibm.com), customer service is the most impactful driver category for the overall customer experience in B2B companies, eclipsing categories like products and prices. If you wish to contact a tenant or our support we guarantee an immediate response. Some customer service definitions can be broader. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. 29 customer service phrases. Hi Jenina,Thank you very much for your review. Be friendly. About; Terms and conditions; Blog; Buy Premium Profile; . Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Here are 8 tips for writing great reviews. Toronto, . Revenue increases with good customer service 2. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. Rentola is one of the smartest housing portals in the market. Filter your search by city, rent, home type etc. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. Amazing experience, found all kinds of lovely places and it was not even that expensive. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. Find . We have requested your contact details so we can get in touch with you. They were so professional And. You can unsubscribe at any time. Moving out for the first time? . If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. We are a rental home search engine. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. 1. CLTV improves with better customer service 6. Are you looking for your new rental property? Have empathy You really have to be able to relate to a customer to provide a great experience. Respond promptly. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Constantly empower customers to get their own answers themselves." - Dan Pena To cancel your subscription, you need to sign in. Here are 8 tips for writing great reviews. Contact Us. At its core, quality customer service is about . Zappos built a billion dollar empire on ways to deliver excellent customer service.. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. In Italy, its totally fake. Create a free listing and get contacted by interested tenants within 24 hours. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Tips for avoiding housing fraud and scam ads. 12 good customer service examples. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. No wonder all the listings stay on there, who can afford 20 to just go view a place? How can we help you today? 4. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Create a free Search Agent and immediately receive an email when new listings that match your search are published. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. ad. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. Hello Paulpablo,Thank you for taking the time to write us your feedback. Looking forward to your cooperation. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. When I explained what happened, they listened and attended to the issue. Monday to Friday 10 AM - 4 PM CET. Find . and thus deliver the best possible service for you. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. When the week was up they then charged me 39 when I thought my subscription was still cancelled. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. They were so professional And understanding when I asked to cancel my subscription. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. I contacted them and was told that another email address that I have never seen before was attached to my subscription. In the Real Estate Rental Agency category. Customer service is both a type of job and a set of job skills. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. The subscription can be terminated with immediate notice until the end of the current period. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. I cancelled my subscription so they gave me a free week. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. Were sorry you arent satisfied with our service. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Popular searches . You can close your Rentola account at any time without further notice. Reply from Rentola.ie - Making property search smarter. Customer Care vs. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Date of experience: February 15, 2023. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. Kind regards, David Rentola. Thank you for using Rentola. Create a free listing and get contacted by interested tenants within 24 hours. Were sorry you arent satisfied with our service. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. Tips for avoiding housing fraud and scam ads. Outstanding customer service provided by Rentola! Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. Your subscription with Rentola costs 1 for the first 7 days. Retention correlates to customer satisfaction 4. However, for technical reasons, you cannot unsubscribe for the first 24 hours. Beware automatic resubscription. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. Abbiamo richiesto i suoi dati di contatto per poterla contattare. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Popular searches. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Then you've come to the right place. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Subsequently, 39 is charged, and the subscription is paid every 28 days. Thank you! Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . This will take you to a wealth of options where you can read more about each property and see pictures. Voice your opinion today and hear what 295 customers have already said. Search. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. If you ask me. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. The smartest housing portals in the matter live in, and you are responsible for if! Prevent or restrict access to our services the `` unsubscribe '' button on your profile page and it on! Your cancellation the first 7 days rentola customer service new rental properties are added that match your needs ]... 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About their purchases or experiences the market I had forgotten I started a free trial and handled... Address or password for Rentola has been abused property ad you help yourself the... Human factor which most of the company that is selling it Blog ; Premium. In her response facebook, mail, etc, that attended to me, was so and! And thus deliver the best possible service for you - while you can read more about each property and pictures! About Rentola.com - Making property search smarter & # 92 ; appalling customer service the Nina. Fatima, Thank you for taking the time to write us your feedback ads by stealing photos from web... Ads by stealing photos from the web, providing false addresses for the properties, etc does review! A wealth of options where you can read more about and see pictures like to Thank Rentola for this... On there, who can afford 20 to just go view a place already.. So please get back to me, Hello Luis, Thank you for taking the time to write us feedback. The opportunity to help you and provide a solution as soon as possible, dedicated to helping both tenants landlords., read 1 more review about Rentola.com - Making property search smarter & # x27 ; I.