But you dont have to let that happen. Customers have learned the hard . Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Learn more about thelimited warranty for Xfinity xFi Pods. If you don't see your device, simply follow the return options below. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Click Print Shipping Label to print the label for your package. Is Xfinity wrongly charging you an equipment return fee? One, you can take it to your local store and drop it off there. Please allow up to two weeks for the return to be reflected on your account. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Take your complaint beyond customer service and get a real resolution. Put the equipment being returned into its original box. What Happens if You Dont Return Equipment. Please allow up to two weeks for the return to be reflected on your account. Keep the top portion of the label with the tracking number included, as this will be your receipt. Be sure to. After you return your equipment, it will be immediately removed from your account. That you could make it resolved in a few days is wonderful. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Choose a reason for return and press Continue. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Our team at the Xfinity Store will provide you with a receipt confirming your return details. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. and follow all on-screen instructions for the device you have with your account. If you do this make sure you. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. They got more done in a few weeks than I did in over two years. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. If you need to return or exchange Xfinity Cameras, please see these instructions. People need to know someone is out there to help! Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. What Happens if Comcast Xfinity *Loses* Your Equipment. to return your equipment, so you have to act fast. Select Return Details for the device you're returning. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. Drop off your equipment at any Xfinity Store or Comcast Service Center. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. If you do this make sure you get a receipt so that you can confirm you did everything the right way. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. This way is going to keep you from even needing a return label. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Select a return option, follow the listed instructions and press Confirm. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. You dont have to let Comcast Xfinity charge your account for something you didnt do. Click Print Shipping Label to print the label for your package. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. To do so, click on the chat icon located at the top right of this forums page. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Comcast Xfinity gives you. Our team at the Xfinity Store will provide you with a receipt confirming your return details. so that you can confirm you did everything the right way. Whether you're moving, upgrading devices or canceling a service, we can help! You nailed it! Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Note: Once the company receives your equipment they will send you a confirmation letter. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Alternatively you can drop it off and use any box you want. They are really a light for us in a very hard time. We have an agreement with them and they will ship it back to us for free for you! Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Start your claim today. You dont have long. 2023 FairShake. Older Pods can't be exchanged for the new model (2nd Generation). Get the most out of Xfinity from Comcast by signing in to your account. After you return your equipment, it will be immediately removed from your account. If you need to return or exchange xFi Pods, please see these specific instructions. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You don't even need an appointment for this! Best of the Best. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! There are two ways to do that actually. Here's the detailed steps to direct message us: Click "Sign In" if necessary. Select a return option, follow the listed instructions, and press Confirm. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. This can often be the source of complaints, lost equipment, and. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. on your receipt with this option so that you know where your equipment is at all times. If you have any other questions, let me know! If this country worked with the sincerity and expertise of FairShake we would be in great shape! If you dont return the equipment you get charged for it. Before you send anything back, be sure to take photos. I was having problems with the company for months. I cant say enough good about this company! You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. At FairShake we show you how to avoid them, and what to do if you are charged. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Drop off your equipment at any Xfinity Store or Comcast Service Center. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. If you don't return the equipment you get charged for it. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. 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