If you are buying in California, you get solar included! I got a couple emails from him here and there. How it Works Casey Law, representing. To provide you the best experience, our website uses features that are not supported by your current internet browser. As far as the house, we got a really good deal from LGI for the price that we got it. And all of this is because of people like Thomas and Lawrence. Call: (386) 388 . LGI Homes is a leader in the home construction industry. About Reviews Gallery Locations LGI Homes Ends of planks were not matched up evenly and smoothly as they were measured wrong. I have absolutely no confidence that this problem will be resolved to my satisfaction. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. I'm an immigrant. With all the closing costs and everything they covered, LGI was a no-brainer. 2. Check out the following home designs to see which one is right for you. The air coming out of the ceiling is cold. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. I'm glad it took as long as it did because we actually got ourselves more financially stable for the house. He was the one who let me know pretty well into it. They want to have a meeting with me & the wife to discuss it. Stay away from this builder. They made promises that seemed to me, outlandish. Wheres the lawyer or attorney? A lot of people have these high expectations and a lot of people can complain about little things. This is a brand-new house, so they should replace the board. It was a major repair. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. I have a 5 bedroom home with 3 bathrooms. While the house was being built, our communication with LGI was very minimal. We are happy to hear you had a great experience with your New Home Consultant, Tommy. It was very weird. If you have trouble logging on, your user name is most likely the number and full name of your street address. Nothing was done in my client's home. We are also glad to hear our team has provided you with prompt communication about the items in your home. Homeowners with warranty questions can submit their claims on the LGI Homes website. Photo courtesy Seth Pohlman . We went ahead and signed the papers. To submit warranty requests, please CLICK HERE. We assure you that this is not the typical experience with LGI Homes. Hi Donald, thanks for taking the time to leave a review! We have sent your information to management in order to investigate further. For the most part, the reps were good. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. Thanks, Marty Piepoli. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. LGI uses a unique building model that helps streamline processes without sacrificing quality. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. We would recommend LGI to everyone. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Why do yall waste people time??? We will close on this date." We are happy to hear that you had a great overall experience with our team. He didn't stay for any questions. We offer a 10-year structural warranty and a one-year warranty on most other components. very frusterating. I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. We drove by, saw LGI, and we swung in there and talked to somebody one day. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. Congratulations on becoming a homeowner! He said he communicated to the building manager. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. So, I said that's not gonna work. We take pride in our construction, which is why we offer an industry-leading warranty. I saw LGI Homes in one of the communities that was already built in Charlotte. This is not an offer to lend. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. I need to file a warranty claim for a leaking roof that is only 3 years old. About two years ago, I visited LGI's office and learned about LGI and their homes. The homes are very well insulated and come with a great HVAC system as well. You'll have your finger on the pulse of your new homeowner . Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. Planks that have broken edges were used. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. But good quality so far. But everybody else has been great, like Philip and Christian. The stucco is starting to crack. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. BC721730. And even now, he's still in contact. They said my warranty was expired and that it was not a builder defect. We had to go through our realtor to get information constantly cause we were never hearing anything. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. It was not done. My sales guy, Tommy, was marvelous. CompleteHome is LGI Homes trademark home design. Claim it and get a lot of features. Thank you. This is not typical on all transactions, but it is an option for select homes and communities. Hi Derek, thank you for taking the time to leave a review! I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. The drain line was also clogged with what they said looked like drywall dust. Bedrooms are tiny but nice as a starter home. But on the flip side, the LGI finance side was very good. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. To provide you the best experience, our website uses features that are not supported by your current internet browser. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. So, I gave my two months notice at the apartment. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. There were tiles missing in the bathroom. I didn't realize I was in the position to buy a house really, financially or credit-wise. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. Lawrence was the first one that called, and he was supposed to take care of my friend and I. Items found prior to settlement we found are still not fixed. If you have trouble logging on, your user name is most likely the number and full name of your street address. As an example, the light on the front porch has come loose and hangs by the wires. I filled out the contact form, and someone reached out. They were very on top of things when there were issues. And the representative was patient and he understood my skepticism. Copyright 2023 LGI Homes, Inc. All Rights Reserved. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT We are also happy to hear our team has addressed your warranty items. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. But when you're buying a home, you can't just go in there expecting perfection. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. I wanted to match it as close as I could get it for the bedroom. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. So that was a pain, because we had to reschedule our movers. Copyright 2022 Consumers Unified LLC. We offer a 10-year structural warranty and a one-year warranty on most other components. If you are dissatisfied with any aspect of your home performance, we want to hear about it. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Do not buy from LGI! Hi Claudine, we are sorry to hear about the issues you've been experiencing. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. It wasn't a good experience that three weeks before closing. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. However, you must pay attention to every step of the process. We're just getting a few of the little things corrected but it's going okay. The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. I was looking up rentals online when I came across LGI Homes ad. We are elated to hear about your homebuying experience with our team. Everybody that's come to visit me so far loves the house. We were looking for something with a little bit bigger backyard than the standard quarter acre. Congratulations on your new home and thank you for choosing LGI Homes! * Fields marked with an asterisk below are required. The only things that they didn't have were washers and dryers. Thank you for choosing LGI Homes! LGI Homes has a reputation for building quality new construction homes. 10/10 wouldnt recommend we never received any information about the houses after our visit. NV License No. I was told they would all be fixed the next week. Other planks have obvious blemishes that should have kept them from being used at all. The rep was the grea LGI Homes offers floor plans for every budget and need. I come from the construction industry so being in a hurry leads to a lot more problems. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. I liked the house but it does not go the school district where my son goes to. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. Even if it was delayed, if there were communication, like, Hey, Sai. But the craftsmanship of the house is kind of poor. B.1002074. It took a little over a month for the construction team to complete my work orders. This was a thought process all along. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. A link has directed you to this review. We are happy to hear that overall you had a good experience. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. He responded back and said, I am not at work, ask on Thursday. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. To whom to may concern, We lived in Orange City at the time. Hi Josh, we are disappointed to hear your feedback. I felt like the house was of good quality. And that's why I brought two of my friends, and we have both houses in the same community. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. This is not an offer to lend. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was able to close within 30 days. No need to worry, weve got you covered! Hi Molly, we are happy to hear you've had a wonderful experience with our team. Its a brand-new home so you cant get too mad about it. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. The only time I heard from your sales agent was when I reached out to him. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. I used Loan Depot as my lender. Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time. He kept me informed. Unfortunately, at that time, I didn't have the down payment so I had to wait. The backyard was staked off and was nothing but dirt. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. My client signed a contract on April 24, 2021. Terrible company that doesn't honor their new home warranties. Even though I had a set appointment. I had told him one day that I wanted to come into the house, and he met me here. Every now and then, I message him, Hey, Thomas. And the community is super quiet. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. He told me that he had to go by what was in the contract. There were still some things not done. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. My advice is to be flexible and stay in touch with your sales representative as you approach the estimated closing date. My home is in Lake Alfred Community. Very cheap doors and windows. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. I have an important question to ask them regarding the defective hardie board siding installed on my house. Unsubscribe at any time. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. It was one of the other builders. MHBR No. Using our warranty program is as simple as these 3 steps! Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. And we didn't even know that this house was supposed to be closed. There was a big communication gap. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. I had a lot of questions 'cause I was kind of doubting. Phone: [protected] We moved in this week and so far so good. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. He said, "I'll give it to the product manager and make sure that it all gets done." BC721730. The estimated closing date will probably change. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. Everyone has their experiences. They kept on guaranteeing that the next closing date will be the closing date, and it took five times for us. Congratulations on getting the keys to your brand new home! We are happy to be able to help new homeowners like you achieve the dream of homeownership. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. LGI Homes builds homes for ownership only. LGI homes are pretty basic, but they come with some great upgrades. Stainless steel side-by-side refrigerator. The floor keeps coming up. Congratulations on your new home! LGI Homes Maryland, LLC. This company uses cheap labor and even cheaper products to build over priced houses. At this point, they are asking for the earnest money back. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. That was completely fine. This is frustrating. And the first representative I spoke with on phone, Lawrence, was very friendly. So, the building manager was not aware of it. Until after several calls/texts. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. FAQ. He was just very defensive and he was rude about it. And still a couple of drawers don't work. LGI Homes was very helpful and informative throughout the process. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. Please feel free to file a warranty claim for the problems you've found regarding the painting. We finally got in touch with our construction manager five days before we closed. Do the right thing LGI! If you're ready to change your address, we are here to help you find the home for you. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. I rate the quality of construction as a 4 out of 5. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. Look very carefully. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. Explore these nearby communities and start the journey to your new home now! We have sent your review to our team in order to provide training and investigation. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. The big problem is the fence. Share your photos and videos with others to prove the truth of your words. My estimated closing date was changed THREE times. Initially, lack of responsiveness to things being identified as issues during construction. But the techs did a great job and they did it right away. And come November 11, still not ready. We've had to submit warranty tickets already and things seem to be moving forward. We got pushed back almost a year. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. 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