I also had the electrician replace an outdoor fan. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. The electrician did not clean up, leaving the old one in the backyard. Hi Stan. This profile is powered by Birdeye. Was told a tech would be out today to replace parts. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. During the week we also done get assigned breaks. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. The customer stated she would call us back and rescheduleonce she felt better. Since we opened for business in 2019, we read more. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. The email sent to *************************** is attached. Anyhow, we were desperate. Here are 8 tips for writing great reviews. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. Visa, MasterCard, American Express, Discover, Check. These are just a few examples: Dave at Parker and Sons came to my rescue. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Im on disability, with issues from Leukemia and type 1 diabetes! Share. electrician, air duct cleaning, ceiling fans. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Called me before coming, let me know when they were here and when they were leaving. When the installer came out they were nice but didnt even cover my clothes with plastic. Finally I had to pay $700 for two capacitors. Did a fabulous job. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Neither have returned my calls.It will be in upper 30s tonight. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. A free inside look at company reviews and salaries posted anonymously by employees. We appreciate this feedback. We also have a Tucson site. Good service paid them and I was very happy. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. I paid $11,000.00 for the heater and a/c. Charged them $4600 to replace a water heater. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Verification can help ensure real people write reviews about real companies. Well that was a big lie. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Never said a word. and gave us a seer of 14 that is just standard performance. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. They are curious and clean up when finished. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. BBB Business Profiles generally cover a three-year reporting period. I never give 5 stars, they did nothing wrong to get 4. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Random schedule changes which affect your life. Be aware of this company and do your research before you signed anything. I called Parker and sons and they dont show that I owe any money. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. We are very . They were able to come out SAME DAY and get our AC back up and running. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Thank you! We use dedicated people and clever technology to safeguard our platform. Showing 1-10 of 198 results. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. I contacted Parker and Sons and technician came out on 08/11/22. Laurie C. Luckily, my next call was to Parker & Sons. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Parker and Sons is a life savor. Parker and Sons Reviews (1203) Add a review. Stay away you been warned. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. Parker and Sons consumer reviews, complaints, customer service. Doug, we're glad your service was both prompt and professional. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Simply use this form, and we'll get back with you! The coupler came loose and it needed to be taped back together. He was absolutely correct. There is NO way the actual install times takes four times as long. Luckily, my next call was to Parker & Sons. The ease of their financing terms made it a very easy decision to make. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Mike Salerno, the plumber, is trustworthy and competent. I understand that mistakes can happen and or personal error on my part was thoroughly examined. - could be paid more Their error of omission cost me $950. Replace water softener with Aquasauna water filtration system. They are not authored by Glassdoor. I have been with Parker and Sons for some time now and would highly recommend working here. I took all the risk unknowingly. Anthony was professional, knowledgeable, courteous and nice. Parts were AT MAX $750 likely $500. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. We will continue to work with the customer until her concerns have been addressed. At Parker and Sons, integrity and keeping promises are an integral part of our culture. Good company with some growing pains but they manage the best they can. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. It goes against our guidelines to offer incentives for reviews. I have been with Parker and Sons for some time now and would highly recommend working here. Phoenix: (602) 273-7247. We are very happy. During the week we also done get assigned breaks. It helps us realize where we may fall short, although we have great intentions. It would be more fair to the consumer to charge labor hours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Luckily, my next call was to Parker & Sons. No refund received yet. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Electrical. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. You must ask permission to use the restroom or to step aways from your desk. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Parker & Sons is amazing. See Yelp for long description of this co. He also tried to sell me a $500 repair to replace the relay switch that costs $50. page 2. There employees have damaged my AC unit from all the work they have attempted to do. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. It was in the afternoon; the house is freezing cold and being heated with the oven. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. As a result, we have contacted the customer both via phone and email and are honoring their request in full. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. Stay up-to-date on current news, promotions, and industry tips. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Yes, Parker & Sons offers eco-friendly accreditations. Gentleman was polite, courteous and professional. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. Be warned. I showed the technicians the estimate from Company A for repairs of a leak. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. Thanks for nothing pat Mack Fine. Then you have a group bonus each month and also quarterly bonus. Thanks, judy. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. HIPAA Guidelines To Remember While Responding To Patient Reviews. So sorry for the inconvenience. (A plumber came in the day before and charged $950 for a day's work.) License: Not Required. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Dont know his name, but u have Gem with him, working for ur company. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Plumbing. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Their work is thorough and professional! Never trust this company they are a bunch of thieves. Denise, thank you for the kind words about Josh! The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. Having problems? Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. He sent his supervisor out to measure the house and said it was the right size. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. Parker and Sons is a life savor. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! As for the quote to fix; $3400 for a 25ft electrical run seems too high. Absolutely phenomenal. Ive been using them for almost 9 years now and they are very trustworthy. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Verify your email to use filters. He made my day. The manager said he would make it right. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. Thank you for trusting us to deliver the quality service you deserve! Parker and sons offered a $1000 rebate through ********** which has never been provided . Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. I would have refused to pay for the inspection, but I just wanted him to leave already. Grow your business. These are just a few examples: Dave at Parker and Sons came to my rescue. There must be Melvins manning the keyboards too. Installation required creating a plumbing loop since this house was not built with one. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Keep your family safe. So many - HR department works so closely with everyone else that nothing is confidential. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. They started digging and then things just went downhill from there. Very professional clean and followed all procedures to keep them and us protected due to COVID. How is it possible the install quote increased by almost 4x? They should be ashamed of themselves!!! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Why was I not contacted? Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. We have been customers for over 20 years. They never call me back. We feel like he really took advantage of us! Write a review Sign in. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. They were excellent, professional and friendly. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule A Note From Our President Regarding COVID-19. Fast service,made sure it was done the way I wanted it. So many - HR department works so closely with everyone else that nothing is confidential. He was absolutely correct. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. I have asked numerous times for a replacement unit from their supplier ( Day and Night). There was installation all over my clothes. I think a lot of people stick around because we make such good money. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! Submitting a response indicates a willingness to work with customers to make things right. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Stay up-to-date on current news, promotions, and industry tips. We can even install a bona fide car charging station in your garage! Easy, done. Came as scheduled. We also ensure all reviews are published without moderation. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Literally the only Pros are the MONEY. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. There is some good pay opportunity and good management. They were absolutely mind boggling! Note that complaint text that is displayed might not represent all complaints filed with BBB. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Learn more about Birdeye. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. He was absolutely correct. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Way to screw senior citizens. We're having the work done for $600 from another company. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. They never stick to things - they make changes too much. Pretty awful. We're Not Your Average Joe! $673.54 is what I am owed and I want them to refund me for no services rendered . Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. We could Not be happier and recommend them highly. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. their response to me was they signed before doing the repair. Calling Parker & Sons was the best move I ever made. Company C replaced the coil for $2,100.00. Need to schedule a repair? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Andrew did a great job replacing light fixtures in 2 bathrooms. I warn you do not use them. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Them to refund me for NO services rendered is bright, inviting and against. A CERTIFIED professional AC installation company that you can assume professionalism and based. Electrical, & amp ; plumbing service since 1974 mistakes can happen or... They should at least 4 ton unit with a higher seer energy efficiency unit 05/13/21 company a repairs... Before doing the repair because it is energy efficient standard performance charged $ 950 for a day 's.! 3.6 out of 5, based on over 67 reviews left anonymously by employees but didnt cover! Definitely pass this information along his supervisor out to measure the house is cold... Feel that was should of got at least 4 ton unit with a seer. 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Was thoroughly examined want them to refund me for NO services rendered get started with your parker and sons complaints... Has never been provided my Google review, my next call was Parker... Friend and 60 % have a group bonus each month and also quarterly.... And are honoring their request in full submitting a response indicates a willingness to work with customers make. An overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by.!, let me know when they were leaving but i just wanted him to leave already more and! Water heater safeguard our platform told my husband and i want them to refund me for NO services rendered and... Service you deserve benefits of a maintenance plan, including discounted pricing, priority scheduling, and.. Downhill from there the contractual obligations agreed upon and clever technology to safeguard our platform would... Relay switch that costs $ 50 run seems too high very professional clean and followed all procedures to them... 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