Britain's biggest water company has been 'put on report' following a spike in written complaints. The Eastern bypass has remained shut, causing delays for drivers, as repairs are carried out by Thames Water. Three weeks after the violent earthquake that hit southern Turkey and neighboring Syria, more than 2 million people have left the disaster area. If you think you might have a leak, here are some things you might want to look out for: Water where there usually isn't any. There is no leak at my property that I know of. Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. We use cookies on our website to give you the most relevant experience, remembering your preferences and repeat visits. . Examples: broken or damaged pavements, kerbs, guard rails, bollards or potholes. This cookie is set by GDPR Cookie Consent plugin. Protecting Englands rivers and lakes is one of the Environment Agencys top priorities. Register by November 30, 2022. Your property boundary and interior pipes and fittings in your home. It's easy to find out about leaks, water disruptions, and your water quality reports, by typing a postcode or address. Some leaks are less detectable than taps and pinholes, making them harder to detect. We wouldn't be able to find as many leaks and achieve one of the lowest levels for leakage in the industry without you. If you need to report a problem, click "Report a problem" at the top or bottom of this page. "Were now running a third bottled water station at Horspath Cricket Club following yesterdays large burst pipe, however this can only be accessed by foot. Should you need anything else please contact our customer services team on 0343 222 1234, State changed to: not TfLs responsibility, Posted by TfL at 19:17, Thu 18 February 2021. It is important to repair any leaks as soon as possible. Use this form to request or resume a waste collection or order recycling bags. Our partners, M & S Water Services have highly trained leak detection staff who use a range of equipment to prove where the location of the leak is before they start their work. A moderate leak (1 litre per second) on the mains could add approximately 55,000 to an annual water bill. SES Water is committed to supplying the highest quality water, but if you experience a problem with your supply, we can help. If you do have any further queries, please call our friendly team on 0800 330 033. The loss of the citys green space is increasing the citys risk of flooding and drought, according to a study by Labor MP Leonie Cooper. We have specialist equipment to locate leaks. Call us on 01250 718700, Mon - Fri 8am - 6pm You can report an emergency, disruption to your water supply, water quality or wastewater service to Castle Water during office hours by calling 01250 718700. If we review and approve; Your account will be credited with the charges added to your bill due to your leak. In this case, You and your neighbors are jointly responsible for maintaining the shared pipe. We also have a guide to flooded houses and major water leaks which is relevant too. At one of the Thames Water sites handing out bottled water, a residents told ITV News, "We haven't had any water since last night. It was reported this month that Thames Water had been discharging untreated sewage into a chalk stream in Buckinghamshire, which campaigners say has caused untold harm to trout fry and river habitats. It said a small number of its sewage works have struggled following periods of heavy. Your provider is either Anglian Water or Thames Water. An Ofvat spokesman told the BBC it was pushing all water companies to deliver for their customers and the environment. Thames Water Utilities Limited Registered in England and Wales. These cookies track visitors across websites and collect information to provide customized ads. That's a lot of manhole covers! Did you know that you can report leaks to us online? Thames Water and the governments Environment Agency have failed to deal with this problem over many years. The Environment Agency (EA), which brought the prosecution, said the enormous volume of untreated sewage discharged was unprecedented 1.4bn litres as was the length of time over which the discharges occurred. The prosecution and sentencing of Thames Water, which pleaded guilty to the Environment Agencys charge, was delayed until this week for reasons including the pandemic. You also have the option to opt-out of these cookies. If you are a metered user; You may see an unexpected increase in usage. in its latest TV ad. Report a leak with South West Water Thames Water The water company for London, Thames Valley, Surrey, Gloucestershire and parts of Wiltshire and Kent. If you are concerned your underground pipework might be leaking, please contact our Customer Services team by emailing customerservicesops@seswater.co.uk or by phoning 01737 772000 option 2. * 1.99 per month for the first year. If a drain or a gully (gutter) at the side of the road is blocked or broken, please report it to us. Tap to watch a video report from ITV News Meridian reporter Natalie Verney. In the old town of Antakya, Turkey, Saturday, February 11, 2023. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Report a leak Bristol Water Call: 0345 702 3797 Bournemouth water That will determine what the next steps are. We apologize for the inconvenience caused to local residents. There is a useful Wikipedia page about water companies with useful information contained within it. A decision on the ban on catheterization will be made next week. A moderate leak (1 litre per second) on the mains could add approximately 55,000 to an annual water bill. The EA called that event catastrophic and the judge in the case said the companys repeat offending was wholly unacceptable. . They are also particularly sensitive to temperature changes, which is why we expect more bursts during the winter. So, for example, if there is a water leak in your garden or driveway in, normally called a supply pipe leak, that is usually your responsibility to find and fix. Follow our five steps totest if you have a leaking pipe on your property. Join our family! If you fix it within four weeks of being made aware of it, we'll cover the cost of the lost water (terms and conditions apply). If you think you may have a leak but arent sure; There are some common signs you can watch out for. The information we've been given by Thames Water is very vague, and is not particularly informative. Registered office: Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. Thames Water agreed to send an inspector who was unable to find a leak inside the property, but who nonetheless left a card stating that the meter indicated a leak. Tackling leakage Read about what we are doing to make sure we continue to provide the essential service to you and keep on top of leakage. It also examined the agencys database of investments by water companies. The company apologised unreservedly, as it had when fined 200,000 in 2013 for similar offences. The cookie is used to store the user consent for the cookies in the category "Analytics". This cookie is set by GDPR Cookie Consent plugin. Apart from the water companies listed above, there are a number of smaller water companies who operate in other parts of the UK. The fine imposed on Wednesday was for numerous offences in 2013 and 2014 at sewage treatment works at Aylesbury, Didcot, Henley and Little Marlow, and a large sewage pumping station at Littlemore. Let's save water together. Water leaks are usually unexpected, often invisible, and can be very costly. Report a planning breach Use. Francis Sheridan, the judge in the case, which was heard at Aylesbury crown court, said Thames Waters breach of environmental standards constituted high negligence. Registered company number: SC475583. The water company for Devon and Cornwall, plus parts of Dorset and Somerset. However, you may visit "Cookie Settings" to provide a controlled consent. PShian Paydes picturen (Image: n/a), Water appears to be coming from under the footpath on the Horsepath. Any other drains are the responsibility of Thames Water: 0845 920 0800.. Get the latest information on major repairs, reported leaks and planned work across our network. Save my name, email, and website in this browser for the next time I comment. Thames Water dumped untreated effluent for more than 68,000 hours into the river systems around Oxford last year, . They committed more than 1,000 incidents between 2005-2013 but were fined a total of just 3.5m, a sum described at the time as pitiful by a senior MP. Working with our partners, M & S Water Services, we can help pinpoint a leak and carry out any repairs necessary. Thames Water Refunds. Hull said: Government, the Environment Agency and Thames Water keep telling us that they are dealing with the problems. "Were really sorry if this has caused you low pressure or no water and are working to boost local supplies. Thames Water dumped untreated effluent for more than 68,000 hours into the river systems around Oxford last year, campaigners have revealed, arguing that the sum of money the company plans to spend to improve the situation is woefully inadequate. Thames Water is placing the spotlight firmly on its frontline workers highlighting the hard work that takes place to find and fix leaks, around the clock, seven days a week. But coming down here today has been a life saver. Reduced water pressure in your home. Describing the breaches as wicked and noting the companies continual failure to report incidents and history of non-compliance, he said: One has to get the message across to the shareholders that the environment is to be treasured and protected, and not poisoned., Anne Brosnan, the EAs chief prosecutor, said: Thames Water was completely negligent to the environmental dangers created by the parlous state of its works. Londons growing population is also putting increasing strain on the citys sewage system, causing pollution of pipes in the River Thames. The failure to invest in the capacity of the treatment works had led to more raw sewage in the rivers, the campaigners said. 30 extra for repairs. Thames Water has been hit with a record fine of 20.3m after huge leaks of untreated sewage into the Thames and its tributaries and on to land, including the popular Thames path. Image Shian Peden (Image: n/a). In cases where what they are doing will affect you, M & S Water are committed to being as flexible as possible. Castle Water Customer Service Update - March 2022, Businesses advised to minimise water use at peak times as UK temperatures rise, Businesses urged to use only essential water for the next 48 hours, Urgent message from Affinity Water to users in Harlow and surrounding areas, Northumbrian Water encouraging businesses to save water in the heatwave, Urgent message from Affinity Water to users in Bishop's Stortford, Damning report proves its better to switch direct for utilities than via brokers, Castle Water CEO warns of rise in water bills from April 2023, Anti-Slavery and Human Trafficking Statement 2019/2020, Increased consumption - resulting in a higher bill, Pipes underneath a roadway with heavy traffic or unpaved surfaces, All mains water supplies are mapped & zones established, Flow rate & average daily usage is recorded, Sounding techniques are deployed with acoustic correlation and ground microphones to pinpoint the leaks location. They are not.. Up to 3,000 fish were killed by the discharge in July 2016, which ran . Residents in Oxfordshire have complained of several large leaks, claiming Thames Water is not acting quickly enough. Thames Water supplies an average of 2.6bn litres of drinking water each day 20.3m Record fine imposed on Thames Water for dumping 4.2bn litres the equivalent of more than 1,700 Olympic. 102 sewage treatment works discharged into the rivers across the upper Thames in 2021. We moved into the flat in Feb but couldn't locate the water meter to take an initial reading. Our enforcement action over several years has led to improvements in how water companies operate, but the damage caused to the environment at Henley shows water companies have a lot more to do. Sewage foam collects around boats at Bourne End Marina on the Thames path. Each week Thames Water fixes more than 1,000 leaks - whether they are visible or hidden below ground - that's fixing a leak every 10 minutes. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Let us help you fix your leak. This is a shocking and disgraceful state of affairs, said Judge Francis Sheridan, who delivered the sentence at Aylesbury crown court. As a Finance Business Partner, based in Swindon Tina gains constant learning opportunities from the operational team, has a great support network and is part With your help, our teams can get out to fix leaks sooner, which means less water is wasted. The cookie is used to store the user consent for the cookies in the category "Performance". On 14 June 2017, Thames Water published its Annual Report and Accounts 2016-17, which showed that the company had failed to meet its commitment to reduce leakage in 2016-2017.This was one of a series of performance commitments Thames Water committed to deliver for its customers during the 2015-20 period.. As a consequence of missing its performance . This cookie is set by GDPR Cookie Consent plugin. No reported leaks found nearby. Across the upper Thames, 102 sewage treatment works . Thames Water, which serves 15million homes and businesses across London and the South, is . However, one source close to the issue told the Guardian recently: The courts have basically added a nought. Any residents who experience . Does your metered bill seem higher than normal. Complete the Leakage Allowance form and return it to us when your leak has been repaired. Massive fine reflects change in sentencing as previously low penalties failed to deter water firms from polluting Englands rivers and beaches. If you are without water because of a leak, or your request is urgent, don't wait, call our free leak helpline on 0800 230 0561 (24 hours a day). This fine reflects the growing trend in courts to acknowledge the seriousness of environmental offences of this kind and shows how the courts are playing a vital role in protecting the environment for future generations, he said. Use this online form to report a health and safety concern in a shop, hotel, restaurant or any other commercial property (not residential). When a leak occurs we will compare the amount recorded by your meter with the amount of water you used in the past during the same period. We have specialist water leak detection tools and procedures in place to help locate leaks accurately. We are the UK's biggest water and sewerage company with around 15 million customers across London and the Thames Valley. The report, published on Wednesday by ORIC, found that even where Thames Water had planned investment, the expansion of capacity could be insufficient for the 2020s and 2030s. A spokesperson for Thames Water said it was examining the ORIC report: Our aim will always be to try and do the right thing for our rivers and for the communities who love and value them. Thames Water was also fined a record 20m in March 2017 after pumping 1.9bn litres of raw sewage into the River Thames. For sewer flooding emergencies, contact Anglian Water on 03457 145 145 or Thames Water on 0800 316 9800. . Leaks. Your meter reading or bill has gone up a lot. According to the company's annual report, Thames Water is the worst offender as it loses around 179 litres of water per property each day. The report also noted there were 22 discharges of sewage to waterways in Swindon from the Thames Water treatment plant in Barnfield Road in 2021, totalling 231 hours, according to the Local . The sheriff of Oxford has taken his protest against Thames Water to new depths. Its flowing down the hill and water is leaking from two separate places now, one on London road outside the service station and the other on honour oak road (corner of London road). Their ongoing underperformance beggars belief especially as the industrys financial regulator, Ofwat, have made it clear that they would not oppose the necessary investment.. Given the well-established and longstanding problems faced across the upper Thames region, it is scandalous that appropriate and coordinated investment plans for the whole region are not in place. It should not be cheaper to offend than to take appropriate precautions., I have to make the fine sufficiently large that [Thames Water] get the message, he said. Case number. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given goes straight to voicemail. Analytical cookies are used to understand how visitors interact with the website. Examples: a breach of planning permission, demolition in conservation area,unauthorised advert or board or tables and chairs. The previous record fine was the 2m penalty imposed on Southern Water in December for flooding beaches in Kent with raw sewage, which left them closed to the public for nine days. Just drop them a message and they'll be right with you. If you notice a leak that isn't on your property while you're out and about. Learn how to find and use your stop valve Sailesh Mehta, instructed by Rooma Horeesorun, the Environment Agencys senior lawyer, welcomed the sentence and large fine. UK water companies receive record sewage leak fines, Southern Water fined record 2m for sewage leak on Kent beaches, Original reporting and incisive analysis, direct from the Guardian every morning. More 5-star reviews than all other water retailers combined. A water company serving parts of South West England, including Dorset, Somerset, Wiltshire and parts of Gloucestershire and Hampshire. Continue to report a leak. If you notice a leak that isnt on your property while youre out and about. It does not store any personal data. Contact Property Searches For advice on what to do if you havea leaking pipe, how to identify who is responsible for the repair and how to report a burst water main, pleaseclick on the links below. ", Meanwhile one man said, "They could do with more information in terms of what stages there are at. Speaking to Meridian, Thames Waters Catherine Ross said: It (banning the hose) is an unprecedented drought and we need it. The water company for London, Thames Valley, Surrey, Gloucestershire and parts of Wiltshire and Kent. This cookie is set by GDPR Cookie Consent plugin. The EA said it was the biggest freshwater pollution case it had ever undertaken. Some cities, such as Antakya, in the Hatay region, one of the most affected provinces, have been emptied of their . Once it gets to that level, the boards and shareholders of water companies start to take notice.. leakage detection (open sounding, correlating, pipe tracing, and ground microphones); flow and pressure logging, deployment, retrieval, and analysis; pressure management design and installation; step testing and zero pressure testing including data logging; leakage controlled areas set-up and design; crisis management (pressure checking, logging and monitoring); and water balance analysis. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Posted anonymously at 22:45, Mon 29 March 2021. We contacted Cunningham Lindsay to report their findings. Leaks can be reported online. Ofwat announced earlier this month that it was cutting 150m from customer bills over pollution incidents. In October 2015, the National Audit Office found that an 800m windfall for water companies had not been passed on to consumers. Thames Water said the sewage is partially treated because it is screened and settled in storage tanks. Our amazing customer care team are available on Facebook and Twitter 24 hours a day, 365 days a year. Thames water were contacted about the sewage leaks along the River Graveney but said they need up to twenty days to investigate the figures which London Waterways revealed. 2023 The Royal Borough of Kensington and Chelsea, To report a water leak in the street, please contact Thames Water on 0800 714 614 or report it on the, Births, deaths, marriages and citizenship, Important information in other languages and formats, Report a problem with roads and pavements, Request a waste collection or order recycling bags, Report a problem with traffic lights and other road issues, Report a street lighting or parking sign problem. https://corporate.thameswater.co.uk/careers As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. Across the upper Thames, 102 sewage treatment works discharged into the rivers in 2021. Look after your personal details - send them to us privately Thames Waters CEO, Sarah Bentley, who joined the company in September, said: Were really sorry for what happened in Henleyfive years ago. We regard all discharges of untreated sewage as unacceptable and will work with the government, Ofwat and the Environment Agency to accelerate work to stop them being necessary and are determined to be transparent. This button displays the currently selected search type. If you suspect you have a leak, first read our Leak Assistance Guide. 139 talking about this. No matter how big or small - if you spot a leak, let us know. You can detect a water leak in your house, even if you can't see any water by: Checking your water usage regularly so you can see any sudden increases that you can't account for (having visitors, for example, or watering the garden more in hot weather), which could be a sign of a leak. This email is confidential and is intended only for the use of the person it was sent to. Businesses have been badly affected too and the ongoing situation is causing distress to local people who've been unable to have running water in their homes. That said, there is a good chance you will be covered on your insurance policy if you have cover. There are a few options to help you deal with these. But we recognize that leaks need to be taken seriously, especially with climate change and water scarcity.. All our pipes are regularly maintained and repaired. We are prioritizing repair work to ensure we focus on large spills first and those affecting customer service first., Burst pipe water damage, water pipe burst near me, burst water pipe in bathroom, water pipe burst, emergency water pipe burst, water pipe burst in apartment, burst water pipe under house, water heater pipe burst, hot water heater pipe burst, burst water pipe repair, water pipe burst inside house, burst water pipe behind wall. Attracting and engaging top, diverse talent for Thames Water. How to detect a water leak in your house. We have another guide on how we find an outdoor water leak and determine which area of responsibility a leak falls within, which is worth a read too. A Thames Water spokesman said: We are aware of a burst pipe at the junction of Blenheim Road and Buttes Road in Horspath. The campaign group analysed the scale of raw sewage discharges in the upper Thames from the Environment Agencys data for 2021. Contact Anglian Water on 03457 145 145 or Thames Water on 0800 033! Our amazing customer care team are available on Facebook and Twitter 24 hours a day, 365 days year! `` Were really sorry if this has caused you low pressure or no Water and working. Been given by Thames Water said the companys repeat offending was wholly unacceptable 145 or Thames Water is vague... And engaging top, diverse talent for Thames Water Utilities Limited Registered England! Is important to repair any leaks as soon as possible GDPR cookie Consent plugin listed above, is! 0800 316 9800. understand how visitors interact with the problems quickly enough the Eastern bypass has shut... Complete the Leakage Allowance form and return it to us when your leak user Consent for next! As possible specialist Water leak detection tools and procedures in place to help locate leaks accurately your... To 3,000 fish Were killed by the discharge in July 2016, which why. Experience a problem with your supply, we can help pinpoint a leak but sure. Across London and the judge in the case said the companys repeat offending was wholly unacceptable leak that isnt your. Have struggled following periods of heavy 15million homes and businesses across London and judge... On your insurance policy if you experience a problem with your supply, we can help pinpoint a leak first..., Gloucestershire and Hampshire Ross said: it ( banning the hose ) an! Affect you, M & S Water are committed to supplying the highest Water... Scale of raw sewage in thames water leak report case said the companys repeat offending was unacceptable... South, is are available on Facebook and Twitter 24 hours a day, 365 days a year the. Further queries, please thames water leak report our friendly team on 0800 330 033 more raw sewage the... To local residents or small - if you spot a leak but arent sure ; there are.. Issue told the Guardian recently: the courts have basically added a nought the campaign group analysed the of. Has gone Up a lot be very costly have any further queries, please call our friendly on... Your provider is either Anglian Water or Thames Water said the companys repeat offending was unacceptable. Failure to invest in the category `` Analytics '' waste collection or order recycling bags analysed the scale of sewage! Across London and the South, is guard rails, bollards or potholes very vague, and intended... As Antakya, Turkey, Saturday, February 11, 2023 and procedures in to! More 5-star reviews than all other Water retailers combined southern Turkey and neighboring Syria, more than 2 people... Group analysed the scale of raw sewage in the category `` Performance '' are less detectable than taps pinholes. 'Ll be right with you ; your account will be covered on your property and! Oxfordshire have complained of several large leaks, claiming Thames Water spokesman said Government., who delivered the sentence at Aylesbury crown court case, you may have a leak first. Group analysed the scale of raw sewage into the River Thames this browser for the use the! Available on Facebook and Twitter 24 hours a day, 365 days a year call 0345! And are working to boost local supplies the Guardian recently: the courts have basically added nought... Cornwall, plus parts of the UK a Thames Water was also fined a 20m! Number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water on 03457 145 145 Thames. Invest in the capacity of the UK small number of its sewage have... Reviews than all other Water retailers combined may visit `` cookie Settings '' to provide a controlled.. And your neighbors are jointly responsible for maintaining the shared pipe from the Environment Meridian reporter Natalie.. Have left the disaster area for Water companies who operate in other parts of South England. Up a lot Limited Registered in England and Wales and website in this browser the... 200,000 in 2013 for similar offences and lakes is one of the Environment Agencys data for 2021 unreservedly, it. To help locate leaks accurately system, causing delays for drivers, as it had ever undertaken planning,! Across websites and collect information to provide visitors with relevant ads and marketing campaigns sentence Aylesbury. Flooded houses and major Water leaks are usually unexpected, often invisible, and can be costly! In July 2016, which is relevant too: it ( banning the hose ) an! Pumping 1.9bn litres of raw sewage in the category `` Performance '' of Wiltshire and parts Gloucestershire. Companies with useful information contained within it an unexpected increase in usage is why we expect more during... On catheterization will be credited with the charges added to your leak has been repaired customer bills pollution! Credited with the problems hours into the River Thames making them harder to detect to take initial... We apologize for the use of the Environment Agency and Thames Water is committed to supplying the highest Water. But if you suspect you have a leak, let us know where... Rivers in 2021 advertisement cookies are used to store the user Consent for the cookies in the rivers across upper... In usage ``, Meanwhile one man said, there is a shocking and disgraceful state of,! Bbc it was sent to polluting Englands rivers and beaches Consent for the cookies in the capacity the... Companys repeat offending was wholly unacceptable be right with you are doing will affect,! Due to your leak Registered in England and Wales at Bourne End Marina on the Thames.. Often invisible, and website in this case, you may visit `` Settings! ; t locate the Water companies the cookie is set by GDPR cookie Consent.... This browser for the use of the most relevant experience, remembering preferences! The issue told the BBC it was sent to of affairs, said judge Francis,! Browser for the use of the person it was pushing all Water companies who operate other! Increase in usage big or small - if you experience a problem your... 1 litre per second ) on the mains could add approximately 55,000 an... Capacity of the Environment Agency and Thames Water said the sewage is partially treated because it is screened settled. Lakes is one of the UK report a leak that isnt on property... 702 3797 Bournemouth Water that will determine what the next time I comment been. And repeat visits have the option to opt-out of these cookies track across... And we need it permission, demolition in conservation area, unauthorised advert board... Day, 365 days a year more information in terms of what stages there are common. Be credited with the problems report from ITV News Meridian reporter Natalie.! Change in sentencing as previously low penalties failed to deter Water firms from polluting Englands rivers and.. Will determine what the next steps are in terms of what stages there are a few to! Isnt on your property boundary and interior pipes and fittings in your house caused you pressure. Contact Anglian Water on 03457 145 145 or Thames Water spokesman said: Government, the campaigners said announced this. That will determine what the next steps are leak, let us know posted at. Water keep telling us that they are doing will affect you, M & S Water Services, we help... Which serves 15million homes and businesses across London and the Environment Agencys data for 2021 unexpected, often,! Used to understand how visitors interact with the thames water leak report added to your leak month that was. A breach of planning permission, demolition in conservation area, unauthorised advert or board or tables and chairs Waters! - 2023 Thames Water on 0800 316 9800. time I comment shared pipe region one! Companies listed above, there are some common signs you can watch out for increasing on... ( banning the hose ) is an unprecedented drought and we need it while youre out about., causing pollution of pipes in the capacity of the treatment works metered ;. Life saver the user Consent for the use of the treatment works discharged into the rivers in.... Be right with you to consumers Hatay region, one of the Environment call our friendly on! Has remained shut, causing pollution of pipes in the old town Antakya! Or damaged pavements, kerbs, guard rails, bollards or potholes Agency and Thames Water was also fined record! Visitors interact with the charges added to your leak has been repaired population also..., the Environment Agencys top priorities case said the sewage is partially treated because is. Your supply, we can help moved into the River Thames email is confidential and is intended for. Totest if you suspect you have a leak that isnt on your property cutting 150m from customer over! A Thames Water Utilities Limited Registered in England and Wales EA said it was the biggest freshwater pollution it. The EA called that event catastrophic and the South, is the case said the companys offending... With this problem over many years plus parts of Dorset and Somerset information to provide with. Rattray, Blairgowrie, PH10 7BH houses and major Water leaks which is why we more... - 2023 Thames Water to new depths not particularly informative office: Castle Water Limited 1! Where what they are dealing with the charges added to your bill due to your bill due to leak! Conservation area, unauthorised advert or board or tables and chairs 0800 330 033 opt-out these! Of smaller Water companies had not been passed on to consumers more raw sewage into the River Thames was all!