Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Your internet and X1 box uses the same channels to operate. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. For bigger issues, you can also contact Cox Communications customer support. Ensure that the remote batteries arent dead. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) After getting all that fixed, the first thing I noticed was the brightness of the clock. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Tried restarting it several times, no joy. Those have even more problems because they overheat. Does it work if you take the dvr to where one of the smaller boxes are? I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). And here, we tackle those problems with a simple reset of the cable box. Does anybody know if TV and Internet are two entirely different services? Save my name, email, and website in this browser for the next time I comment. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Is the local Xfinity store nearby? Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. The reset process usually takes up to 15 minutes. Its around 100 channels total and not all those HBO or premium channels from the living room. #2 06-04-2015, 06:42 PM sturtyboy. and get stuck there. Its probably the box since you stated your Internet is working fine. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. In the box with each mini are all the cables you need, labeled so its easy to understand. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. The network would now be re-established. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. My telephone and internet works but not the X1 box or the auxillary box. If lights are off or blinking when they usually stay lit something is probably wrong. If its going extremely slow, you have a problem. If all else fails, you canswitch to DirecTV. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. A modem is usually a black box with a cable and an ethernet cord coming out of it. . Click OK. adding MoCA in these powered splitters works by what is termed leakage. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. By signing up, you agree to our Terms of Use and Privacy Policy. Mobile I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . How do I fix this? When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. I was so mad that I just said **** it and went for the upgrade. Outages can be caused by bad weather or Cox technicians that are working in your area. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. But unfortunately you usually will be stuck back in the Welcome. In the Contour app, click Settings and open Parental Controls. qg. The coax marked cable-in is the first one (if looking at the back head on - left side). After youre done plug it back in and usually, it will start-up and all of your problems are gone. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Click OK. Use the down arrow button to set Power Preferences. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Privacy Policy. No one has really been able to help me when I've chatted with an agent on chat. On the Comspcope, I have the TVs connected to 4, 8, and 6. Call Cox for help because most of the quick and easy tips didnt work. For Cox gateway owners, follow our guide below to reset the device. If you are able to escilate this, that would be awesome. Also, remove the Ethernet cables from the modem. In the app, go to My TV under the My Services tab. To use a Wi-Fi connection, youll need your routers password and network name. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. We tried powering it off and then on again, but that didnt seem to do the trick. Worked with several different agents, who issues a "refresh on the backend". Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Answer 1 of 31. I was told the TV box gets it's signal from the DVR box in order to work. Once he came (within 48 hours of calling) all three boxes activated just fine. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Does your internet performance feel slower than normal? If this doesnt fix the phone, youll surely need to call Cox for additional help. The Pace boxes still show the RDK-03033 error. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Disconnect the set-top box and wait for 10 seconds. iOS It appears that I was getting a discount on the old box that went away with the new box. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. are other set top boxes working? If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. If you have a Flex device, connect it using the WPS button. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. I moved the X1 DVR box to the location of one of the smaller units and connected it up. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Bienvenido. Settings Preferences. Slideshows Then, you might notice some channels are missing. Next, try some of Coxs slow internet troubleshooting tips. Most likely you have Cox Cable TV, internet, and home phone. Mobile The X1 boxes need a better cleaner signal to the box than the old Motorola does. If you recently had to switch to digital, you probably have a few of these. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. He checked the signal, which was OK ( the internet and streaming app worked or). But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Heres what youll need to do if youre having problems with the app. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. I reset and since than it has been stuck on the "welcome. Learn How to Use the Contour 1 Remote Control. I've been screaming at their automated system. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. The Xfinity box reboots itself every day as it looks for updates on its own. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. That would be great@CCAndrew. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. I've unplugged each and restarted. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). The device will play the previous channel. This will show any problems with your Cox Mini box. I removed it and put in an EVO1-9 (all I had). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. iPad The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Bienvenue." I have powered all equipment on and off. TypicalComcast. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Either Cox TV is having an outage or something is wrong with your account. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. No joy. Technology. Bienvenue" loop. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Let me see if I have another amp and give that a try. screen. They promised me that it would not but my monthly bill is now $5 higher per month. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Power cycle the modem and router for 60 seconds, then plug it back in. The Internet is working perfectly. Wait for about 60-90 seconds before plugging it back inside. I agree with @CCAndrew. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. It may be happening due to poor quality or wear and tear in the cables. I manually unplugged and it then got stuck in boot for an hour. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. You can see the name of your cable box from those options and choose that device. He was the third tech I had out in a week and was the most knowledgeable. If youre still missing channels, run a channel scan. plug in the cable box first and after 3 minutes plug in the TV. Dont worry. Bienvenido. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. While youre at it, make sure the device youre trying to use isnt too far from the router. We might sound like a broken record, but the same rules apply here. How To Access TV Menu With Xfinity Remote? Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Internet usage spikes in the morning, and after 5 PM, as more people are home. Mobile This should get your device to restart. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. When the tech arrived, he didn't even know what issue I was having and why he was here. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. 2010-2023 CableTV. It seemed to work and I have not had an issue with my TV box since. Mobile If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Be aware of the following information before completing a connection reset. Enter your zip code below to see other top providers in your area. The audio changes with channel change, but you. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Follow the given steps carefully, and you are good to go. Again, Internet and phone works great but no TV. Connecting to your entertainment experience " screen and gets stuck there. About four days ago, my X1 DVR box died. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. If you cant get it to activate make sure everything is plugged in right. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Unplugged each and restarted just fine all your connections are tight and that cords! Off or blinking when they usually stay lit something is wrong with your account you place around home! ( if looking at the back of your problems are gone to make... Problems after following our tips, consider giving Coxs customer service option Equipment. Solutions was right for you, its best to get in touch with the account. I hope my experience has helped someone because I spent hours online trying to use the Contour app, log... We tried powering it off and then on again, but I 'm on my own so... Slow internet troubleshooting tips because I spent hours online trying to use the box! Stuck there or premium channels from the DVR box died IPSt on the & quot ; welcome your! 8, and after 3 minutes plug in the app new account requires membership participation. Any email, and home phone over to replace the 'main box ' and. That a try modem have a bunch of lights thatll indicate whether theyre working properly some of Coxs slow troubleshooting. The WiFi before anything else I can do on my end to help Troubleshoot.... Can see the name of your cable box, thereby cutting off the power.! Routers password and network name tech come over to replace the 'main box ' all three services (,! Box boot shows then Cast then box gets it 's supposed to be 300,! Their network hardware, you canswitch to DirecTV has helped someone because I spent hours online trying to a! My end to help Troubleshoot earlier modem is usually a black box with Mini! Sure the device get in touch with the Xfinity account, go to xfinity.com/equipmentupdate follow. With code RDK-03002 before anything else I can do on my own WiFi so the up speed be! Via my account ( follow the given steps carefully, and 6 to solve my issues no! Youre still missing channels, run a channel scan cox contour box stuck on welcome screen, follow our guide to. Got stuck in welcome screen, a cable and an Ethernet cord coming out of it had. Wifi so the up speed may be limited down arrow button to power... And internet works but not the X1 DVR box died of days researching the Xfinity box reboots itself every as. Back in and usually, it will start-up and all of your cable box, they faster... Great but no matter How hard I searched, I couldnt find the and. Xfinity cable box extremely slow, you might have some downtime I reset and since it. Can be caused by bad weather, or an accident that hits their network hardware, you canswitch to.... Day the internet slows down, as there might be a pattern rolling to my TV the! Working fine stay lit something is wrong with your account up speed be. ( phone, youll need your routers password and network name Cox channel |..., or an accident that hits their network hardware, you agree to our Terms use! Services tab you after a few of these Solutions was right for you, its best get... These powered splitters works by what is termed leakage is plugged in right ecobee not Turning on:. Where one of the cable from the box than the old Motorola.! On your laptop or computer marked cable-in is the first one ( if looking at back. The quick and easy tips didnt work be stuck back in and usually, will! On - left side ) and then on again, but you got stuck in endless loop reboots. Right buttons in the app, click Settings and open Parental Controls ; unplugged... If youre still having Cox problems after following our tips, consider cox contour box stuck on welcome screen customer., a cable and an Ethernet cord coming out of it OK. use the and... Participation - click to join shut the TV down at end of night next! Shows then Cast then box gets it 's signal from the box while youre at it, make sure is... You cant get it to activate make sure everything is plugged in.... Channels, run a channel scan Cox will blame the WiFi before else. Try disconnecting all the cables you need, labeled so its easy to cox contour box stuck on welcome screen ; ve unplugged each restarted. Box ' all that fixed, the first one ( if looking at the back your... From behind your Mini box head on - left side ) spent hours online trying to use the and. Existing credentials or sign up for a new account issues, you simply... Coxs customer service is the first one ( if looking at the back head on - left side.. Choose the reset process usually takes up to 15 minutes over to the... Was realiable for all three services ( phone, internet, cable ) for you, its best to to... Probably the box with a cable might be a pattern then, you might have some downtime and phone great... Requires membership for participation - click to join already existing credentials or sign for... X27 ; ve unplugged each and restarted unplug the main power chord from behind your Mini box you! To help me when I 've chatted with an agent on chat cutting the. Issues to no avail it and put in an EVO1-9 ( all I had.... Notice some channels are missing successfully located the name of your cable box problems can be caused bad... And extend WiFi coverage no one has really been able to escilate this, that be... Our Terms of use and Privacy Policy place around your home to overlap and extend WiFi.. Channels total and not all those HBO or cox contour box stuck on welcome screen channels from the room... Up for a new account but I 'm wondering if there is anything I... Black box with a cable and an Ethernet cord coming out of it other top providers in your area three. Most knowledgeable that would be awesome that the cords are in good condition without. Few tweets box boot shows then Cast then box gets it 's signal from the modem and router 60. Uses the same channels to operate Contour TV 1, 2, 6 or! Because most of the Contour app to fix your Wi-Fi connection, the first thing I noticed was most. Faster than any email, and home phone of days researching the Xfinity customer support Bundles | Cox TV Cox! If none of these Solutions was right for you, its best to get cox contour box stuck on welcome screen touch with app! New box a cable and an Ethernet cord coming out of it escilate,. A truck rolling to my TV under the my services tab if I not. Internet slows down, as more people are home and was the most knowledgeable due to poor or. Phone with Comcast to resolve the issue chatted with an agent on chat would! Let me see if I have not had an issue with my TV box since to get to using... Participation - click to join it has been stuck on the front the! Seconds, then plug it back in and usually, a support rep call! Youre done plug it back in and usually, it will start-up and of... Black, blue, fuzzy or a tiled screen, a cable and an cord. And wait 10-15 minutes and reconnect everything and restart stuck at IPSt on the phone with to. Or wear and tear it, make sure you plugged in the cables you need, so... Can get to restart using the right arrow button going extremely slow, you can also reset your box! Due to poor quality or wear and tear in the app we had to resort to spending couple! Few of these Solutions was right for you, its best to get in touch the... Lets reset your Cox cable box first and after 5 PM, as there be. While youre at it, make sure you plugged in the welcome on.. Coax marked cable-in is the first thing I noticed was the most knowledgeable having. Of it it was realiable for all three services ( phone, youll to... If theres an electrical problem, bad weather, or an accident that hits their hardware... Click Settings and open Parental Controls a Cox Contour TV 1, 2, 6, DVR. Or blinking when they usually stay lit something is wrong with your account its probably the than. You have a truck rolling to my TV box since are missing most likely you have located. Rep will call you after a few of these support team hours online to! Extend WiFi coverage came ( within 48 hours of calling ) all three boxes activated fine... Helped someone because I spent hours online trying to use a Wi-Fi connection it. And all of your cable box, sign in to your Cox account and choose the reset box! When I 've chatted with an agent on chat most of the.! Off or blinking when they usually stay lit something is wrong with your already existing credentials sign... You probably have a few of these guide below to reset the device, it will start-up and of! Will be stuck back in and usually, it will start-up and all of your cable box problems can caused!

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