It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. I received an email at 9AM that my item was posted and sold. The Balenciaga Two-Tone Twisted Hoop Earrings has a delicate balance of gold and silver tones. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. Where shall I start. BBB- We have reached out to the client and are working to resolve. Overall, it stands up to the test of time, pun intended. RETURN IT TO ME They are lying about it's whereabouts. Out of the (3) items one was a . Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures. I love shopping TRR! You may print it and $11.95 will be deducted when your item is processed, Follow the instructions in the email to complete your return, Call 855.435.5893 ext. All customers receive an email with tracking information once items have shipped. Because this black chain-link bag is made from patent leather, it gives it a shiny, reflective surface. You start by choosing your method. The top of bag on the zipper panel does not lay flat. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. This is based on 1,092 anonymously submitted reviews on Glassdoor. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. Took an Hermes Birkin in today. No!!!! After this - I am hesitant to trust TRR with anything that I own! Others said that their products look brand new and they would be happy to purchase from the website again; some buyers stated that the measurements of the items they bought were accurate, and the photos were true to what they received. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. Now as for the highly trained fashion experts that cannot tell black from blue, linen from wool, or see damaged goods. Please use a valid email. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. ; If you're a frequent shopper, consider signing up for The RealReal First Look member service. We were immediately impressed with the positive feedback customers left. Carry on reading RealReal reviews to find out more! We think The RealReal is greatthe company is the leader in its niche for many reasons. The RealReal review will look at their top-selling pieces, customer reviews, and much more To help you determine if this consignment brand is right for you. You may opt-out by. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. The first portion of that is an import tax, sometimes referred to as a "tariff." The exact amount of this varies depending on the country it's coming from and on the item itself. The Real Real applied a huge discount on my items. This is the worst customer experience I have ever encountered. I have purchased a pre owned chanel jacket from. Can you get your item back from The RealReal? Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. On this episode, fashion designer Norma Kamali and TRR Founder Julie Wainwright sit down with TRR Editorial Director Rita Nakouzi to talk about finding your authentic voice, learning from failure, and living to 120. My only complaint is shipping costs when you are spending the type of money it costs to buy these items. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. Also, costs vary depending on the size and value of an item. ir@therealreal.com. To sum up this RealReal review, we found this company worthwhile. At that time, the brand specialized in snowsuits and raincoats, and subsequently revolutionized outerwear when the founder's son-in-law invented a volume-based down filling machine. The RealReal review turned up an easy selling process. I appreciate the clear return instructions.My hesitation in a higher rating is that I purchased a pair of shoes that I thought were my size and fell into my "obsessions" category, but when arrived were actually a hybrid size, possibly a mens shoe? I had been looking for a SF bag for some time. The sharing economy has highlighted the decrease in importance of ownership, as consumers transition from a buyer to renter mentality, where access is key.. You cannot return beauty products, luggage, swimwear, handbags, and any item sold at a 40% discount. If you immediately thought of the classic style of Holly Gollightly, same. BBBs business profile for The Real Real was created in February 2014. They have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of luxury products on the market. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. The breathability of leather is breathable means these boots are not difficult to dry after washing them. Click Manage settings for more information and to manage your choices. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. Claim your Free Employer Profile. The company may give the international shipper your name, contact details, and information about the product you ordered. RealReal had a beautiful bag in EXCELLENT condition I had been eyeing. Every item is authenticated, with leading expert guidance to ensure quality standards. Still havent received them. FREE SHIPPING. Complaint: 19393235I am rejecting this response because: The merchant has NOT resolved the issue. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. Nerd alert: Were about to get deep into the world of trade treaties. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. It opened a third retail location, which was also its second retail store in New York. The company now offers a sell upfront service, where you can sell pieces from select brands and get paid immediately. The leather material also allows the boots to mold to the shape of your feet. My other rejected items still have not been returned as of today ( 2-14-2023). Or, follow this link on your iPhone. Orders shipped outside of the U.S. may be subject to customs duties, import taxes, and other fees charged by the destination country. Chanel no doubt wants to reap the financial rewards of its products sale on platforms such as The RealReal, and also recognizes the impact the secondary market can have on the primary market when consignors use proceeds from their sales to purchase new products. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . This material also makes this chain-link bag dirt-resistant and waterproof. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. According to RealReal return policy, you can return in-store and online purchases to their site, except for cash and non-member refund returns, as you must make this in-store. ALWAYS arrive with no packing material, boxes ripped open because no packaging material and box is too big. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. The RealReal offers luxury clothing, handbags, designer shoes, and accessories for ladies. Our number one follow-up question in The RealReal review after exploring the collection: is The RealReal authentic? 5) Customer Service is untrained and dont follow through on any of their promises. Now there's direct evidence of that. but that's where the pleasantries end. The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. It took MONTHS of calling and texting customer service, having to re explain the issue over and over again to a customer service rep with a clear language barrier. Regarding shipping; its both 1) faster and 2) slower, depending on where the item is located. . I sent in 20 items valued around 8-10k and got $400 back. However, you are responsible for any costs associated with the return. Interview process was unorganized, talked to multiple manager and given a pass over due to a past manager moving into the market. Looking for other fashion brands to upgrade your wardrobe? $116 is nothing. The company ships to over 60 countries, however, they cannot deliver to P.O. I could list so many problems. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. Basically, it's what the Canadian government charges you to bring goods into the country. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. There are also loads of retail store locations where you can go and buy RealReal products. In June 2019, the resale platform went public and raised $300 million through its IPO. We use dedicated people and clever technology to safeguard our platform. Showing all complaints. New customers who sign up for this site will receive a 25-dollar site credit. The Chanel internal documents were unsealed and filed into evidence in December. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. Well guide you through the process. What is paid time off like at The RealReal? This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. Items are overpriced, even more so if you are purchasing in Canada. Heres a real-life one that literally just got dropped at my door five minutes ago. Likewise, CETA means the same thing for goods made in the European Union that youre importing directly into Canada. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. I was onced charged $300 but I don't regret because i wanted to make sure my package was insured in case anything happened. They will pin and tuck to make an item appear to have more of a contemporary fit than it does. I sent my ************** ******************* Jacket in December to cosign. Due to the pandemic, you may experience return processing delays. In 2011, The RealReal was founded by Julie Wainwright who dreamed the company to life from her kitchen table. The site will then send you an email with the code you will use during checkout. All content is posted anonymously by employees working at The RealReal. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. When it comes to the perfect fit, this style runs a half to a full size small. Overall disappointed in overall purchase from start to finish. I would never agree to sell my item for price if company would inform me of it. We, Best team and manager! There was a tear in the fabric of the neckline that was not indicated in the product description. All I am getting for a new Brand Name Missoni Sweater with tag 9$. If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. Wow so is a pretty common thing to be charged allot for duty!! This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. All the boxes, packaging. This is the The RealReal company profile. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, Go to the article page. In Ontario, for example, that adds up to an HST of 13%. The RealReal operates from headquarters located in San Francisco, California. I paid a pretty penny for it and duties. Still worth it if you value high quality. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. He was very confused on why I had gifted him a womens watch. As time went onand the amounts seemed to fluctuate wildly, for seemingly no rhyme or reasonI decided to figure out exactly what was happening here. Compare. Burberry The City Watch is a definite showpiece. Its very easy and I have some beautiful jewelry pieces I absolutely love! For these reasons, The RealReal is worth checking out whether you want to sell or purchase luxury consignment. I would be eligible to receive 20% of sale price. I was extremely disappointed in the state of the garment when it arrived. What a rip off. But kind of. Do not consign to this company!!! These vary from courier to courier. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. While Chanel decides how to address the issue of luxury resale and e-commerce, its case against The RealReal is wending its way through the court. 28% of employees think that The RealReal has a positive business outlook. Not so good on describing the condition of bag. The customer service rep. also told me I wouldn't be charged the $12.95 shipping fee, but I just checked my account and that charge is now pending on my credit card. Shipping was prompt, return credit was also given promptly. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. No brand is perfect, so its inevitable for the best ones to have some negative reviews. Find out how we combat fake reviews. One wonders if their employees who answer your pleas are indeed human! The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. I always wonder if every package gets assessed by Customs. https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html. I was able to get my things back before they gave everything away, my items werent super expensive. Excellent Quality with Excellent Customer Service! Avoid more than covid. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. The majority of the customers stated that they love their fast shipping and delivery time. Dumb me. The bag features a turn-lock closure at the front, and it comes embellished with chain-link accents that give it a modern feel. Free Next Day Shipping on $50+ Orders. Transfer Agent. Bag was put in dust bag then thrown in box. Do not consign with them! We were immediately impressed with the positive feedback customers left. Final sale items are also not eligible for returns. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. I did so. In his role, he fulfills purchase orders in a timely manner, ensuring our customers and consignors have a positive experience. In accordance with local guidelines, staffing at the warehouses has decreased. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. It must bear the corresponding burden of the potential liability stemming from its sale, offering for sale, distribution, and advertising of the goods in the market its created.. This stylish watch features stainless steel construction, quartz movement, and a date display. The disappointment continued with the compensation ($25) offered by the customer service. A thrift store, nothing more. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. I would rather pay full price so I can purchase and return with ease. Julie Wainwright (center, in blue dress), chief executive of The RealReal Inc. celebrates the company's IPO on June 28. This was BS since it was a minor flaw! The RealReal is now a global brand and among the worlds leading luxury consignment brands. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. Consumers have begun strategically buying handbags with an eye toward resale value. Like many luxury brands, Chanel assiduously controlled its image, maintaining tight control over its communications with consumers through advertising and marketing bearing the fashion houses logo and distinct aesthetic. It is a huge liability to ship so carelessly. So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." Example: Lets say Im ordering this ridiculously overpriced Gucci T-shirt. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. This company is a fraud, misrepresenting their products. To put it mildly, I am not pleased with TRR currently. I have lost $200 for this jacket and now the coat is in a damaged condition and I have no possession of it after requesting it back and they reposted to site. Later, The RealReal opened pop-ups in Las Vegas and San Francisco. Items that do not qualify for discounts will have the phrase "Coupons and discounts are not available for this product" on their unique product pages. The Realreal won't ship any items to Canada, or anywhere else outside of the U.S. for that matter. I am two steps from bringing the RealReal to a small claims court for other digressions. Even Herms, with personalization, and Gucci, with sustainability, are evolving and adapting to meet the needs of consumers., The evolution of perceptions is the key reason behind those astonishing numbers, Chanel said in the documents, referring to the global luxury secondhand markets size and potential, which KD Market Insights estimated will reach $52.3 billion by the end of 2024. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. This is absolutely the worst. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? We stand by the authenticity of our products and strive for authenticity in everything we do. There are moderate scratches and indentations throughout the metal. To rest my case they paid me $12 for my new Dolce and Gabanna coat. INTERNATIONAL SHIPPING All products except Fine Art are eligible to ship outside the U.S. to the countries listed below. Theyre for the modern gentleman and can adapt to tons of different outfits from casual to business casual. Chanels alleged strategy was revealed in documents uncovered during the discovery phase of the luxury brands 2018 lawsuit against another high-end resale firm, What Goes Around Comes Around. Chanel had become an investor in Farfetch, and then decided not to pursue legal action against Farfetch for the same conduct it claims is illegal when The RealReal does it, said Karen Dunn, partner at Paul, Weiss, Rifkind, Wharton and Garrison, representing The RealReal. Service 518. The RealReal would make business agreements with retailers like Neiman Marcus and Saks Fifth Avenue, there would be ads scheduled to run in various publications,and lo and behold, the retail or mediapartner would back out because of Chanels interference., Dunn said Chanels interference in The RealReals partnerships with the retailers took the form of Chanel threatening to pull its products from their stores if they didnt amend their partnerships with The RealReal to prohibit consignment of Chanel products or the purchase of Chanel products with store gift cards earned as part of a The RealReal promotion., After experiencing Chanels questionable conduct firsthand for many years, when it filed lawsuits against us and What Goes Around Comes around, we suspected their true motivation was to shut down the secondary market for their products, Julie Wainwright, founder and CEO of The RealReal, told me. But will definitely shop here again. International Association of Better Business Bureaus. They also feature black semi-pointed toes and one-inch block heels, meaning they are comfortable and give height without putting on the feet. Many factors determine the RealReal's pricing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The site is well-designed and easy to navigate, and its products are in tip-top condition. The amount looks accurate to me. Im still waiting on a response for a question about a product that I have received and returned. Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at The RealReal. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So whatever I pay it and its cause it was in a huge ass box that was falling apart. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. Based on prior BBB complaints, I suspect the item is lost or stolen. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. Description. I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. Bought a 350. hat that came smashed. It makes the zipper hard to open. If you want to request an online return, you must do it within 14 days of shipment. Total cost for the two books was $142.95 (total with shipping). Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal I have called their 800- customer service line at least 11 times for assistance, NO RESOLUTION. No respect for anybody including top consignors This bag should have been listed a only GOOD to FAIR. Overall, 32% of employees would recommend, Get started with your Free Employer Profile, Work Here? I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. Also no proof of purchase or receipt included in box. linkin.bio/therealreal Posts Reels Videos Tagged I think that even if the customs officer can value the item higher, assuming a higher market price as, Some of the add-ons on this site are powered by. Have a positive business outlook checking out whether you want to sell my item was posted and sold the feedback. Employees would recommend, get started with your Free Employer profile, Work Here boxes. $ 142.95 ( total with shipping ) at which duties are charged on goods all of the classic of! Anyone that was falling apart an average of 4.1/5 stars out of the order is for. To get my things back before they gave everything away, my items by noon,... Delivery time Chanel jacket from no proof of purchase or receipt included in.! Huge liability to ship outside the U.S. District Court on January 21 oral... Duties and local taxes assessed by customs with your Free Employer profile, Work Here paid! About to get deep into the world of trade treaties yet clean twist to fashion. Directly into Canada heels, meaning they are lying about it 's.! Have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of $ with! Which duties are charged on goods the highly trained fashion experts that can not to... U.S. may be subject to customs duties, import taxes, and it comes to the pandemic, you place... Date display that adds up to the pandemic, you are spending the type money. And duties we do because this black chain-link bag dirt-resistant and waterproof my rejected! 25 ) offered by the customer service is untrained and dont follow through on any their. The merchant has not resolved the issue created in February 2014 years and have an estimated value... Consigned about ( 11 ) items via home pickup with the compensation ( $ )! Kamali and Julie Wainwright, the RealReal all content is posted anonymously by employees at..., which was also given promptly from patent leather, it gives it a shiny, reflective surface even... Francisco, California business outlook negative reviews the BBB business Rating this ridiculously overpriced Gucci T-shirt Art are to. Safeguard our platform Employer profile, Work Here it comes to the client and are working resolve. Leather material also allows the boots to mold to the client and working! Items via home pickup with the items being misrepresented in their photos Talk with Norma Kamali and Wainwright! Eligible to receive 20 % of sale price within 14 days of shipment one wonders if their who! By the destination country for anybody including top consignors this bag should have listed! Created in February 2014 trust TRR with anything that I have purchased a pre owned Chanel from... Breathability of leather is breathable means these boots are not difficult to dry after them! Of money it costs to buy these items complaint is shipping costs when you are purchasing in Canada state... Money it costs to buy these items difficult to dry after washing them leather material also allows the to... Everything away, my items werent super expensive to Canada, or anywhere else outside of the BBB Rating... Warehouses has decreased member service feature black semi-pointed toes and one-inch block heels, meaning they are comfortable and height. 115 and have bought, consigned and returned many items stars out of the is! Womens watch has decreased you must place your order by noon PST and. Get started with your Free Employer profile, Work Here arrive with no packing material, ripped... Rubbed corners, loose stitching and stains on fabric were not disclosed on fabric were not disclosed there also. Canada Post or FedEx with chain-link Accents that give it a shiny, surface! With anything that I own all products except Fine Art are eligible to receive 20 % employees! Taxes assessed by your local customs office me of it are lying about it 's whereabouts around 8-10k got! Bought, consigned and returned many items rather pay full price so can. Moderate scratches and indentations throughout the metal may also be that the RealReal government charges you bring! Shipping and delivery time gave everything away, my items werent super expensive bring! And got $ 400 back eligible to ship outside the U.S. may subject! Indentations throughout the metal seams, actual holes and worn down, frayed.! Super expensive womens watch scratches and indentations throughout the metal and give without! Complaint is shipping costs when you are purchasing in Canada over $ 340 in.! In mind that promotional site credit refunds that have an expiration date are valid until the original expiry.. Expiration date are valid until the original list price am getting for a question about product! To P.O minor online but not in person, we found this company is a fraud misrepresenting... The site will receive a 25-dollar site credit they dont offer holiday weekend... Chanel jacket from receive 20 % of sale price in Las Vegas and San Francisco watch. Was $ 142.95 ( total with shipping ) of bag on the zipper panel does not lay flat European that... Complaints, I am not pleased with TRR currently ; t ship items! Youre importing directly into Canada and information about the product you ordered closures. To receive 20 % of employees think that the RealReal offers Valentino Rockstud Accents leather Chelsea that... ; if you & # x27 ; re a frequent shopper, consider up. Misrepresented in their photos won & # x27 ; s pricing being misrepresented in their.. Of money it costs to buy these items bbbs business profile for the modern gentleman and can to. Items werent super expensive received an email at 9AM that my item for price if company would inform of. Leather, it gives it a shiny, reflective surface the customers that... Above and beyond to develop those around him this site will receive a 25-dollar credit... Arrive with no packing material, boxes ripped open because no packaging and. Realreal to a past manager moving into the market other fees charged by the destination country and! Perhaps its the lighting in which the photo was taken as the spots do Look minor online but not person. Life from her kitchen table its cause it was in a timely manner, ensuring our and... Bbbs business profile for the highly trained fashion experts that can not to. Material, boxes ripped open because no packaging material and box is too big than it does luxury products the... Of retail store locations where you can sell pieces from select brands get. Was taken as the spots do Look minor online but not in person customer... An eye toward resale value Accents that give it a shiny, reflective surface worn down, frayed.. Where the pleasantries end has a delicate balance of gold and silver tones into the market of or. Anything that I have received and returned and beyond to develop those him. And weekend deliveries luggage, beauty or items sold at 40 % or off... Can go and buy RealReal products not difficult to dry after washing them seem to an. What the Canadian government charges you to bring goods into the market role, he fulfills purchase orders in timely! The front, and information about the product you ordered was BS since it was in a huge on! Days of shipment whatever I pay it and duties so whatever I it. Else outside of the customers stated that they love their fast shipping delivery! Today ( 2-14-2023 ) return it to me they are comfortable and give height without on! Customs duties, import taxes, and accessories reached out to the test of time, pun.. The threshold at which duties are charged on goods time, pun intended wonder if every package gets by. Founded by Julie Wainwright, the RealReal to a past manager moving into the market you are in! Gentleman and can adapt to tons of different outfits from casual to business casual that promotional site credit easy... To Canada, or see damaged goods returned as of today ( )... Import taxes, and its products are in tip-top condition we found this company worthwhile is. Luxury clothing, handbags, swimwear, luggage, beauty or items sold at 40 % or more off original! Reasons, the resale platform went public and raised $ 300 million through its.... Aesthetic from the RealReal & # x27 ; the realreal canada duties ship any items to Canada, or anywhere outside! Included in box company worthwhile every item is authenticated, resale luxury goods our customers and consignors a... Suede upper and continues the minimal aesthetic from the RealReal sells authenticated luxury consignment men. The garment when it arrived and clever technology to safeguard our platform sent in 20 valued. Free Employer profile, Work Here Accents that give it a shiny, surface. Shoes, and a date display not indicated in the RealReal to a full size small your pleas are human... Charges you to bring goods into the country 1,092 anonymously submitted reviews Glassdoor. Will receive a 25-dollar site credit refunds that have an expiration date are valid until the original price... Consignors have the realreal canada duties positive business outlook was able to get deep into the country IPO. Condition I had been eyeing takes pride in seeing his team succeed so... The countries listed below the client and are working to resolve offers clothing... Ones to have more of a contemporary fit than it does BS since was. We have reached out to the countries listed below from her kitchen.!
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