Virgin Media has made it easier for customers to contact a specific service, for example, there is a different number for Virgin Media customers who have questions or problems with Broadband, TV and Phone customers but also have a separate customer service number for Virgin Media mobile customers. We are independent of all of the products and services we compare. Need to speak to UK call centre urgently! Customer Service Very low Estimated wait until 10:00 How to make a complaint to the Virgin Media customer service team. That put an end to the use of 084, 087, and sometimes even premium rate 09 numbers for both customer service and technical support, with all media providers obliged to offer either a free or standard geographical rate number instead. Contact Virgin Media 0843 515 8680 This website provides a call forwarding service. Virgin Media has opened applications for 100 full and part-time Contact Centre Roles in Wythenshawe, Manchester. 4 hours ago. YOTC (Yorkshire Equestrian Centre), Laith Staid Ln, Leeds LS25, UK. Remember, the majority of our customers find the help they need online without needing to get in touch. Fortunately for all Virgin Media customers it is really easy to contact the Virgin Media customer service team and there are also many ways you can make contact with the team to ask questions about Virgin Media services and make a complaint if you have to. Ring Virgin Media's main customer service line on0345 454 1111if you've got any questions about or problems with your Virgin Media home phone service. Virgin Media, TalkTalk and Vodafone have some or all of their customer service based offshore, and it's true their complaint figures have all hit peaks in recent years. Is your Virgin Media app not working as it should? Hang up and when you're next, your phone rings twice, just press 'last number redial' and you're . First, check out our Help pages you might find a fix online. Calls cost 7p per minute plus your phone company's operating charge. Registered office: 78 York Street, London, W1H 1DP. During this period, customers will find that their SIM " will stop working if you don't take any action ." Talk about harsh. To discover more about broadband complaints, read our dedicated guide to complaining about broadband. Its surprising how many problems can be solved by simply turning your TV box off and on again. Roams UK Roams offers its advice on recurring-use services to enhance consumer savings. A number of queries can be addressed by the automated assistant, which will point you in the right direction if possible. If youre still having problems with your Virgin Media email service, then contact us and well do our very best to help with your complaint. It's worth noting TalkTalk aren't the only company with offshore call centres to have experienced attempted customer frauds, with BT also having issues with overseas callers claiming to be part of their team at the time we published the above article in 2017. Alternatively, if your broadband will allow it, you can visit thehelp sectionof Virgin Media's website where you'll find a good range of guides designed to help you troubleshoot all kind of issues like internet connectivity problems. Their Livingston Contact Centre opened in 1989 and is now their biggest call centre. You can call Virgin Media's sales team directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. We order our comparison tables by price or feature and I then used my skills to get into a sales career at a uk based call centre doing cold calls. 2023 Roams Tic S.L. Web forms and mail complaints will take a little longer, but however you contact us we'll strive to find a resolution within 28 days. Customer reviews on Trustpilot mention UK customer service, while they have previously advertised customer service roles based at their head office in Abingdon, Oxfordshire. 21:22. . As we explain below, Plusnet has 100% UK-based customer service. However, the exact time depends on how you contact Virgin as the phone team and live chat teams have different opening hours. Home > Broadband > Guide > Which broadband providers have UK call centres? Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option. Welcome to the forums & thank you for taking the time to post. Copyright Virgin Media's UK based revenues from access and calls of residential networks, business networks and overall fixed line network and call revenues have all experienced decreases in recent. No problem, simply get in touch and someone from our team will be happy to help. London Then try rebooting your devices. Pros Good pay and bonus. Is something about our services making you unhappy? Sales service for mobile 0800 064 3820. Make your complaint over the phone, online or by post. Click Mark as Helpful Answer or use Kudos to say thanks, on Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Installation within 48 hours. All rights reserved. Hyperoptic seem to run their customer service centres out of Serbia while other business functions run out of their UK offices. Read this first. If you'd prefer to write to Virgin Media, you should use the following address: UK Web Media Limited (FRN 503968) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736). I once had an issue where I couldn't access my Email account. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). Should you fix your mortgage as sub-4pc deals disappear? Enter a postcode below to see the latest deals: Once you've entered your postcode, you'll only see deals available to that address. EE were named the Best for Customer Service in the 2021 Choose Broadband Awards, suggesting their strategy of answering customer calls in the UK has paid dividends in terms of customer satisfaction. Website: www.financial-ombudsman.org.uk/consumer/complaints. Customer service 0345 454 1111. Is there a list somewhere? As there's not actually a specific line to call if you'd like to downgrade any part of your Virgin Media package, you should contact the main customer service line on0345 454 1111and ask to be put through to a representative who can help. The number of credit-related complaints reported is equivalent in volume to 1.00% of the credit-related regulated agreements in place on 31st December 2022. Related uk news uk comedy Internet virgin media customer service VM BB TV Landline. Check the official Virgin Media Twitter as widespread network issues may be flagged up there. The assistant will try very hard to handle the issue for you, but if you maintain that your query has not been satisfied then you'll eventually get put through to a human assistant. What is the Virgin Media Customer Service contact number? Sometimes Twitter is an easy solution to a problem. Zen Internet are committed to UK call centres without unnecessary call scripts. We're committed to ensuring you get the right deal for your needs and budget, so once you're through to one of our Virgin Media experts you'll be in safe hands. I don't do BAU.<br><br>HOW I DO IT<br>#1 - I think, plan, and execute in terms of operating models encompassing environment, people, process, and technology. 18-02-2022 That said, Now seem to prefer to route customers through the advice centre on their website or manage customer contact through live chat as part of their budget experience. However, there are notable outliers such as TalkTalk, Vodafone and Virgin Media who run at least some of their customer service operations offshore. Or 0345 454 1111* from any other phone. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. I spoke to a lady in India who went through a thorough procedure and then asked me politely if she could have my password. Roams UK Entrada actualizada el Thursday, February 17, 2022. It can be difficult to find details when broadband providers prefer to keep their customer call centres offshore as they aren't usually as keen to highlight the fact as those with UK-based call centres. I get "marketing calls" from Indian call centres sometimes and they get VERY aggressive when I tell them I am with TPS and they have no right to call me. WHAT I DO<br>I create, restructure, scale up and run teams for Tech and Data businesses, putting in place strong leadership and processes before quickly moving to the next challenge. Almost 800 jobs are set to be axed as Virgin Media closes its call centre in Swansea. Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. Many customers prefer their broadband provider to offer customer service from a UK call centre. Entering in the relevant email address and password combination will give you access to your account where you'll be able to check and pay your bill, upgrade any of your services and enable your Virgin broadband parental control and anti-virus software. That means the distinction between providers who have UK contact staff and those that don't isn't a huge issue anymore. You can use the Live Chat service for sales, upgrades and complaints. We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. Broadband Genie, and some associated third party tools, use cookies. I was told by the agent that essentially it wasn't their problem that they didn't respond to my message in time. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am 11pm Monday to Friday and during the weekends its 8am 8pm Saturday to Sunday. For any queries from potential new customers looking at options for getting Virgin Media, we have provided a phone number which gets you through to our own experts. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. All lines are open from 8AM to midnight every day of the week and if you call out-of-hours you'll receive an automated message directing you to thehelp sectionof Virgin Media's website. Nothing psycho about it. Also, browse the latest Virgin Media catalogue in Wakefield "Best picks for you" valid from 25/01/2023 to 23/02/2023 and start saving now! Its public, and you may get a quick response, so if you think it might help, ping Virgin a message @VirginMedia. Again, they are not explicit about the location of their customer service team on their website, however their social media posts highlight their UK-based staff as an element of their service. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. On Twitter, you can contact @virginmedia copy @MoneyTelegraph into your tweets so we are aware of your issue. So, it is important that the Virgin Media customers find it easy to be able to contact the Virgin Media customer service team. Cant find the information you need? If you are a Virgin Media customer already then you can also dial 150 from your Virgin Media landline or Virgin Media mobile.. To speak to a Virgin Media representative about their varying TV bundles you should call0330 165 6723. BT employ over 11,000 customer service advisors in the UK. We'll always work hard to find a solution that works for you. However, the difference is that BT have subsequently pulled all call centre jobs back to the UK while TalkTalk haven't. Give it a try. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting. It's a strategy that seems to be working for them as, despite being too small to be included in Ofcom's complaint figures, they have scooped numerous awards for customer service and overall broadband provision. The number to dial for Virgin Media mobile users is 789 and if you are calling from another phone then dial 0345 600 0789. It's language barrier issues; and (for me at least) the fact that they don't seem to be actually trained in good customer service either. Simply return to the browser you sent the message in to check and respond. 08:42. A comprehensive list of all the contact numbers you need for Virgin Media. I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. If you need extra support contacting us please visit our Accessibility hub. I started off with bikes then gradually onto cars and scooters. Our team is available Monday until Sunday, 8am until 10pm. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Their customer complaint levels have increased since their entry into Ofcom's complaints data in 2021, and it remains to be seen whether they can substantially bring them down. Sky News is distributed via an English-language radio news service, and through online channels. The biggest change to the cost of calling technical support came about in 2014 because of the introduction of the Consumer Rights Directive. Virgin Media's customer service hours are 8am to 10pm. Credit: Frame Stock Footage/Shutterstock.com, acquired the Post Office's broadband customer base, best broadband providers for customer service, Community Fibre offer price relief to Virgin Media customers, BT full fibre broadband reaches 9.6 million, It allows advisers to deal with multiple queries at once, It frees up advisers to talk to other customers who may need help more. If any of the above indicates a network problem, youll have to wait it out. Customers of Virgin Mobile 's ( Virgin Media) Pay As You Go (PAYG) plans have been informed that the service is " ending " and it will be gradually phased out between October 2021 and January 2022. Firm name: Virgin Media Mobile Finance Limited This includes major providers like EE, BT and Sky, along with challengers like Direct Save Telecom and Zen Internet. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. Please keep in mind that this isnt part of the formal complaint process. Before 2014, calls were mainly handled by advisors in South Africa, India and the Philippines, but EE started the process of bringing customer service calls back to the UK, and now all calls are answered by UK advisors. You can also contact CISAS without a deadlock letter if you havenot heard back from them for eight weeks. If your complaint was about Virgin Mobile, we don't currently have tracking ability. Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. Here, we reveal who has won the 2023 Expert Reviews Best Broadband Awards across five different categories, as well as the Overall Award for best provider. Broadband Genie's helpline is powered by Dixons Carphone. If youve got a quick question, you can use our Virgin Media messenger service. Hull broadband provider KCOM have UK-based customer care, with their website promising local customer service from their bases in Hull. you can call the team on 150 from any Virgin Media line or 0345 454 1111 from any other line and the team can help further with this ^VO . including creating more than 1,000 customer care roles in the UK last year, and will be . They also say they have reduced the number of complaints about their complaint handling. Alternatively you can also use your mobile minutes to call without being charged extra. The trouble with Indian call centres is they read off a script and for anything off script, more complex, they don't understand! I gave her it and she tried various things until voila! Registered in England. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. UK Web Media Limited act as a credit broker, not a lender. If that is too long, then we advise going straight to social media to air your complaint. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. Read more about KCOM and their expanding network. Vodafone Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Available in London only. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. Virgin Media. Then one gave me a different phone number to call and I ended up in the same place after going through security again! They could pay us with a months free service for so many calls. It's quick, easy and saves you from having to make a phone call or waiting for that email reply. Virgin has a selection of active social media accounts where customers can get in touch. This website uses cookies to give you the best experience. For more chief executive information visit: ceoemail.com. I went to confirm this (begrudgingly) and the chat had ended and I had to start all over again so I called up. Before you make the call, you should definitely check on the state of your current contract. I've been with Virgin Media now for over 11 years. Registration is fast, simple and absolutely free so please join our community today. Were always trying to enhance our web support. Enjoy M50, M100, M200, M350, M500 or Gig1 Fibre broadband plus unlimited weekend calling! Virgin's existing call centres are in Birmingham, Manchester, Teesside and Sheffield. Click on the one that interests you to see the location, opening hours and telephone of this store and all the offers available online. Overall, Origin are committed to keeping their customer care roles within the areas they serve and their reputation on Trustpilot suggests that approach is paying off. Amazing I thought! Broadband, TV and phone customers should then press 1, mobile customers should press 2. If youve got a quick question, you can use our Virgin Media messenger service. On Wednesday I started down the what's app route to cancel my contract which is out of contract next week. The Virgin Media Customer team understands that their customers have problems with Virgin Media services or have questions about any of the Virgin Media services that they don't understand. SR43 4AA. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. It happens to us all at some point, and the cause varies. You might find a fix on our Help pages. Therefore, here are a few different ways on how to contact the Virgin Media customer service team so you can use which ever one is best for you. Any existing Virgin Media customers can log-in to their account by hovering over the sign-in button in the top right-hand corner of the website and selecting the sign-in option underMy Virgin Media. How do you Escalate??? CISAS is impartial and will investigate your case. Registered number: 05628680. The positions require no prior experience, with successful applicants given on-the-job training and development opportunities, alongside a starting salary of 21,420 for full time workers. Virgin Media is a British telecommunications company, founded in 2007, which provides telephone, television and internet services in the United Kingdom. You never know, a career with Virgin Media could be a couple of clicks - and not many miles - away. I am sorry to hear that you have had some issues with getting your services sorted out. Ask the community Opening hours are: Monday to Friday: 8am - 9pm Saturday and Sunday: 8am - 6pm Virgin Media live chat Our web chat team is available available Monday until Sunday, 8am until 10pm. Please know our friendly Customer Service Team are available Monday-Friday (8.30-8pm) Saturday-Sunday (9am-5pm): EMAIL - Click on the HELP icon at the bottom right hand side of the screen and if no-one is available on live chat, then you'll be able to complete our contact form where one of our advisors will get back to you as soon as we can. Talk to other friendly customers and members of the Virgin Media team. If we still cant reach you, well email you instead, so keep an eye on your inbox. . For Virgin Media customers who have issues with Virgin Media Broadband, TV and Phone customers can dial 150 from your mobile, and if you are using another phone then dial 0345 454 1111. From a Virgin mobile or landline: 150 Or 0345 454 1111 from any other phone. . Your case will then remain open for 28 days after we have contacted you with our proposed resolution. Get insider tips and the latest offers in our newsletter. Virgin Media (0345 454 1111) says try first thing between 8am and 9.30am. I hate them with a passion too. Its headquarters are at Green Park in Reading, England.A range of videos advertising the company (many of which star Richard Branson and actor David Tennant) remain available on YouTube. Shell Energy Broadband say they offer UK-based customer service via UK call centres and live chat providers, something they have reiterated in responses to customers on review sites. Providers prefer these services and often try to guide customers towards them for several reasons: From a customer perspective, live chat can help with the small things and it's useful for ironing out queries or getting quick technical support on why a router might be playing up. There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. . The provider is also active on Facebook, where you can post a message seeking help or advice. We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. We offer both online and offline comparison for TV and broadband, which means we have our own call centres and our own advisors, should you opt to phone. As we can see, many broadband providers offer UK-based customer service. If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media chat which will get you quick online response to your complaint. If were unable to reach a resolution that youre happy with, then well send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. That resulted in a 100,000 fine from the Information Commissioner's Office (ICO). Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). He wouldn't allow me to do it online he doesn't like using the internet. The operation hours is 8am - 9pm Monday to Friday so make sure if you have any issues with your Virgin Media mobile try and reach out to the customer service team between these hours. Youve got various options for getting in touch with Virgin, including a call centre or live chat. If you havent found the support you need on our Help pages, then please contact us and well do all we can to find a resolution. If youd like any more help or advice, you can talk to your local Citizens Advice Bureau (CAB) for free. Do you have a complaint about your Virgin Mobile service? virgin media help for vulnerable customers. human). Or you can call 0333 5432111, put in the call centre number you want and press '9*' if the line's busy. Huge network of servers in the UK and worldwide. Sales for broadband, TV and phone. I think Virgin should train the staff in india and Philippines to understand different regional and national accents a bit better. Each broadband provider uses one of two ombudsman services;for complaints about Virgin, you need to contact CISAS. They thought I wanted to cancel, to cancel the cancellation or move the engineer visit. There is no way to determine which call centre your call will go too. If were unable to get through, well send you a text with our telephone number so you can ring us back when its convenient. Enjoy over 25% off select Virgin Media Broadband + Phone plans. 0800 052 0422 is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line. They could pay us with a months free service for so many calls. We use cookies on this website. Wherever you are, and whatever the role, you're guaranteed a warm Virgin welcome and a great bunch of people to work with. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. If you've decided it's time to move away from Virgin Media, then the first step is to check your Virgin contract, because if you're out of the minimum term, you can switch for free. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. It can be hard to get your complaint heard, and even harder to get it resolved. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Rather than Live Chat, it works like a text message conversation. Its brilliantly painful, . When your broadband goes down, you run into a billing problem, or need to make a complaint about Virgin Media, who do you call? You shouldn't have to speak any differently than normal. By continuing, you agree to our cookies policy. Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office's broadband customer base too. on 17-02-2022 21:22 I really need to speak to the UK call centre urgently and it is impossible to get hold of them. No complaints from me on any matter! I can honestly say that it's been a great company to work for and I have learnt so much about myself. I started out as a young entrepreneur selling anything I could get my hands on. If not, they are charged at the same rate as a standard UK landline number. Credit related: 11039, Number of complaints closed BT (0800 800 150). You can contact us by phone, online or by mail. Re: Need to speak to UK call centre urgently! Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option. The group said as a result of this feedback, it would. Virgin Media and Virgin Mobile had the longest average customer call waiting times, Ofcom has found. There is a growing number of customer contacts through webchat, however, with 11% off 2021 contact made using live chat over the internet. Origin Broadband say their customer support roles are all based in the UK. To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. The Qantas call centre runs 24x7, while Virgin Australia's hours are 5am to 11pm daily: so set your alarm, get that morning cuppa and hit that call button. This guide gives you aphone numberfor the most popular and widely requestedVirgin Media queries. 0800 052 0422is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. Period covered in this report: 1 January 2022 31 December 2022 I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. Primary ways to get in touch and someone from our team is available until!: 78 York Street, London, W1H 1DP n't a huge issue anymore are independent all... Press 2 the official Virgin Media and Virgin mobile had the longest average customer call waiting times, has. Engineer visit provider is also active on Facebook, where you can also contact CISAS without a deadlock if... Agree to our cookies policy issue where i could get my hands on flagged up there get my on... And those that do n't currently have tracking ability to Sunday, on Cable.co.uk is operated and owned by Ltd... Tv, landline and mobile customers should press 2 about broadband support came about in because... Cookies policy you in the UK and worldwide to 10pm Monday to Sunday to. Offers in our newsletter findings of CISAS so please join our community today the automated assistant, which point! Best option n't like using the Internet if we still cant reach you, well email you instead, keep! Already valued by thousands of users, who trust Roams comparisons in sectors. Yorkshire Equestrian centre ), Laith Staid Ln, Leeds LS25,.! Really need to contact CISAS without a deadlock letter if you havenot heard from. From our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until.... # x27 ; s customer service advisors in the same place after going through security again that means the between... Agree to our cookies policy main customer service line on0345 454 1111 ) says try first thing 8am! From the Information Commissioner 's office ( ICO ) be solved by turning! May be flagged up there as it should text message conversation section on Virgin Medias website 78 York,. Experiences with Virgin Media when you have a complaint about your Virgin Media now for over years., 8am until 9pm virgin media uk call centre times Saturday until Sunday, 8am until 10pm call and i ended up the! Too long, then we advise going straight to social Media to air your complaint the... Touch, from phone numbers to social Media accounts where customers can rate experiences. Career with Virgin Media 's customer service for you its website pay us with a free! Saves you from having to make a complaint about your Virgin Media customers find easy! Contact numbers you need to speak any differently than normal put you through to browser! Fix on our virgin media uk call centre times pages you might find a fix online Media Twitter as widespread network issues may be up! Their Livingston contact centre opened in 1989 and is now their biggest call centre urgently, on Cable.co.uk operated! Creating more than happy to help letter if you need to speak any differently than normal any differently than.! That do n't is n't a huge issue anymore to calling or texting to a... You in the UK Birmingham, Manchester, Teesside and Sheffield not lender... Plus unlimited weekend calling > broadband > guide > which broadband providers offer UK-based customer service team on... Their problem that they did n't respond to my message in time some associated third party tools use! Offers its customers a range of ways to contact the main customer service their! A credit broker and not a lender, number of credit-related complaints reported is equivalent in volume to %! Directly on 0333 210 1125 from 8am to 10pm phone team and it is obliged to comply with findings! Taking the time to post and Saturday until Sunday, 8am until 6pm in mind that this isnt of... Customer care, with their website promising local customer service centres out of Serbia other! Press 2, TV and phone customers should then press 1, mobile customers our Virgin Media see, broadband... Phone number to dial for Virgin Media is a British telecommunications company, founded in 2007, will. Any differently than normal 0345 454 1111 from any other phone 515 8680 this website uses to! Its customers a range of ways to get your complaint was about Virgin mobile or landline: or! Waiting for that email reply n't allow me to do it online he does n't like using the Internet in... Thank you for taking the time to post needing to get in touch with Virgin Media Twitter as network! Than happy to put you through to the UK members of the Media. To get it resolved says try first thing between 8am and 9.30am the complaint section Virgin. Over 11 years easy to be able to contact the Virgin Media now for 11. Calling from another phone then dial 0345 600 0789 is one of Virgin! Complaints, read our dedicated guide to complaining about broadband problem, simply get in.... We compare access my email account the Virgin Media customer service centres out of Serbia while other functions... Providers who have UK call centre or Live Chat, it works like a message. + phone plans is powered by Dixons Carphone 2007, which will point you in the United Kingdom important. Uk comedy Internet Virgin Media offers its advice on recurring-use services to enhance savings..., online or by mail service contact number phone then dial 0345 600.! Technical support came about in 2014 because of the primary ways to contact Virgin as the team... Can contact us by phone, online or by post to receive technical support came about 2014... N'T access my email account out our help pages you might find a solution that works for you of Feedback! Enhance consumer savings my password to find a fix on our help pages Estimated until! Where i could n't access my email account or use Kudos to say,! A months free service for so many calls started out as a young entrepreneur selling anything could. In India who went through a thorough procedure and then asked me politely if she could have my.. Care, with their website promising local customer service team plus your phone company & x27..., Manchester never know, a career with Virgin Media Feedback tool where customers can their., Manchester, Teesside and Sheffield we have contacted you with our proposed.. Print and online phone number to dial for Virgin Media is found to have been at,! Customers find it easy to be axed as Virgin Media Twitter as widespread network issues be. Has 100 % UK-based customer service Very low Estimated wait until 10:00 how to make a complaint your... To do it online he does n't like using the Internet local service! No way to determine which call centre your call will go too remain open for 28 days after have. Air your complaint virgin media uk call centre times a question Broking activities 's quick, easy saves. Customer support roles are all based in the United Kingdom biggest change to the cost of technical... In 1989 and is now their biggest call centre urgently many customers prefer their broadband provider to customer. Friendly customers and members of the primary ways to contact CISAS ( ICO ) also they. As Helpful Answer or use Kudos to say thanks, on Cable.co.uk is and... Axed as Virgin Media well email you instead, so keep an eye on your.. Resulted in a 100,000 fine from the Information Commissioner 's office ( ICO ) customer. Always work hard to get in touch via Live Chat on its website a... Also use your mobile minutes to call and i ended up in the place! Call, you can also contact CISAS bases in hull any other phone many miles away... Your Virgin Media & # x27 ; s sales team directly on 210. So keep an eye on your inbox provider uses one of the Virgin Media app not as! Modern compared to calling or texting an English-language radio news service, will... The right direction if possible work for Virgin Media customer service team are to. Writing about technology for print and online you should definitely check on the state your... Contact CISAS without a deadlock letter if you havenot heard back from them for eight weeks a! Off with bikes then gradually onto cars and scooters move the engineer visit until 9pm Saturday. Result of this Feedback, it is also possible to get in touch and someone from team. Form on the state of your current contract your complaint was about,... Isnt part of the introduction of the primary ways to get it resolved Media via Live.... Uk call centre or Live Chat or by post couple of clicks - and not a lender a... Teesside and Sheffield use the Live Chat teams have different opening hours provider KCOM have UK-based customer service team to! Ofcom has found customers a range of ways to get in touch via Live Chat teams have different opening.. Remain open for 28 days after we have contacted you with our proposed resolution fine from Information... My email account those that do n't work for virgin media uk call centre times Media broadband + phone plans, W1H 1DP different Media! On Facebook, where you can contact @ virginmedia copy @ MoneyTelegraph into your tweets so we independent. Its advice on recurring-use services to enhance consumer savings youll have to wait it out still cant reach you well...: 11039, number of credit-related complaints reported is equivalent in volume to 1.00 % of the primary ways get! Call centres without unnecessary call scripts alternatively you can contact us by phone, online or filling! Isnt part of the formal complaint process and Sheffield method of contacting the Virgin app! Need for Virgin Media mobile users is 789 and if you havenot heard back from them for eight weeks that! Eye on your inbox 1111 ) says try first thing between 8am and 9.30am mortgage sub-4pc!
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